---
tool: "Chatwoot"
slug: "chatwoot"
category: "Customer Support"
pricing_model: "Per Seat"
pricing_transparency: "Public"
entry_price_monthly: 19
entry_price_annual: 19
annual_discount_pct: 0
native_currency: "USD"
free_plan_available: true
free_trial_days: 14
enterprise_pricing_available: true
number_of_plans: 4
key_limit_metric: "Agents"
last_checked_date: "2026-07-30"
last_manually_verified: null
verification_status: "Auto-Verified"
vendor_pricing_page: "https://www.chatwoot.com/pricing/"
vendor_website: "https://www.chatwoot.com"
source: https://saaspricehub.io/tools/chatwoot
---

# Chatwoot pricing

Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.

## Current entry price

**$19/month** billed monthly. **$19/month** billed annually.

## All tiers

| Plan | Monthly | Annual | Key limit |
| --- | --- | --- | --- |
| Hacker | $0 | $0 | 2 agents, 500 conversations/mo, live chat only |
| Startups | $19 | $19 | unlimited conversations + 300 Captain AI credits |
| Business | $39 | $39 | 500 Captain AI credits |
| Enterprise | $99 | $99 | 800 Captain AI credits + advanced controls |

## Pricing model

- **Model:** Per Seat
- **Key limit metric:** Agents
- **Free plan:** Yes
- **Free trial:** 14 days
- **Enterprise pricing:** Available (custom quote)
- **Native currency:** USD

## Verification

- **Last automated check:** 2026-07-30
- **Last manual verification:** Not manually verified
- **Verification status:** Auto-Verified
- **Source:** https://www.chatwoot.com/pricing/

## Recommendation

In other words, Chatwoot is the open-source Intercom alternative for teams (2-100 agents) that want customer messaging + shared inbox + Captain AI — with the option to self-host if data sovereignty matters. Free Hacker tier covers 2 agents; Startups scales for small teams; Business adds more Captain AI credits and admin controls. Moderate setup (self-hosted more work than cloud). Native integrations with Slack, WhatsApp, Facebook Messenger, and 100+ apps. Downside: less polished than Intercom on customer-facing UX, and Captain AI credit limits force upgrades faster than expected.

## Alternative to consider

Data-sensitive enterprise needing self-hosted? Chatwoot Community (free self-hosted). Want the polished commercial experience? Intercom or Zendesk Suite.

## Vendor context

Free Hacker tier (2 agents) and a free self-hosted edition. Paid Cloud: Startups $19/agent/mo, Business $39, Enterprise $99. Includes monthly Captain AI credits.

---

*Pricing data maintained by SaaS Price Hub. Human-readable page: [https://saaspricehub.io/tools/chatwoot](https://saaspricehub.io/tools/chatwoot). All prices in USD unless otherwise noted. This file is machine-readable and updated within 24 hours of any tracked price change.*