---
tool: "Decagon"
slug: "decagon"
category: "Customer Support"
pricing_model: "Per Usage"
pricing_transparency: "Opaque"
entry_price_monthly: null
entry_price_annual: 0
annual_discount_pct: 0
native_currency: "USD"
free_plan_available: false
free_trial_days: null
enterprise_pricing_available: false
number_of_plans: null
key_limit_metric: null
last_checked_date: "2026-09-20"
last_manually_verified: null
verification_status: "Auto-Verified"
vendor_pricing_page: "https://decagon.ai"
vendor_website: "https://decagon.ai"
source: https://saaspricehub.io/tools/decagon
---

# Decagon pricing

AI-native customer support agent platform. Decagon builds autonomous AI agents for support ops, focused on complex multi-step resolutions. Enterprise-only, all pricing custom-quoted. Reported deals start $100K+/year; well-known customers include Duolingo, Notion, Substack. Raised $131M Series B in 2026.

## Current entry price

**$0/month** billed annually.

## All tiers

| Plan | Monthly | Annual | Key limit |
| --- | --- | --- | --- |
| Enterprise | custom | custom | reported deals $100K-1M+/year |

## Pricing model

- **Model:** Per Usage
- **Key limit metric:** Not specified
- **Free plan:** No
- **Free trial:** No separate trial
- **Enterprise pricing:** Not offered
- **Native currency:** USD

## Verification

- **Last automated check:** 2026-09-20
- **Last manual verification:** Not manually verified
- **Verification status:** Auto-Verified
- **Source:** https://decagon.ai

## Recommendation

In other words, Decagon is worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI. Positioning is against Ada and Sierra; Decagon's angle is deep enterprise-workflow integration (Zendesk/Intercom/Salesforce Service Cloud). Deals reportedly $100K-1M+/year. Downside: opaque pricing, no self-serve, and you need a solid knowledge base for it to work.

## Alternative to consider

Small team? Intercom Fin (usage-based). Enterprise with Ada already? Ada wins on maturity. Voice-first support? Cognigy or PolyAI.

## Vendor context

2026-09-20: Pricing Transparency = Opaque, so per the refresh rules pricing was NOT re-verified this run. Last Checked Date updated only. No prices changed, no snapshot rows written.

---

*Pricing data maintained by SaaS Price Hub. Human-readable page: [https://saaspricehub.io/tools/decagon](https://saaspricehub.io/tools/decagon). All prices in USD unless otherwise noted. This file is machine-readable and updated within 24 hours of any tracked price change.*