---
tool: "Freshdesk Support Desk"
slug: "freshdesk-support-desk"
category: "Customer Support"
pricing_model: "Per Seat"
pricing_transparency: "Public"
entry_price_monthly: 23
entry_price_annual: 19
annual_discount_pct: 17
native_currency: "USD"
free_plan_available: true
free_trial_days: 21
enterprise_pricing_available: true
number_of_plans: 4
key_limit_metric: "Agents"
last_checked_date: "2026-07-31"
last_manually_verified: "2026-07-31"
verification_status: "Verified"
vendor_pricing_page: "https://freshdesk.com/pricing/"
vendor_website: "https://freshdesk.com"
source: https://saaspricehub.io/tools/freshdesk-support-desk
---

# Freshdesk Support Desk pricing

Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.

## Current entry price

**$23/month** billed monthly. **$19/month** billed annually (save 17%).

## All tiers

| Plan | Monthly | Annual | Key limit |
| --- | --- | --- | --- |
| Free | $0 | $0 | up to 2 agents, basic ticketing |
| Growth | $23 | $19 | up to 5 agents, automations, collision detection, reports |
| Pro | $66 | $55 | up to 50 agents, custom roles, multiple products, forecasting |
| Enterprise | $107 | $89 | unlimited agents, sandbox, custom objects, IP whitelisting |

## Pricing model

- **Model:** Per Seat
- **Key limit metric:** Agents
- **Free plan:** Yes
- **Free trial:** 21 days
- **Enterprise pricing:** Available (custom quote)
- **Native currency:** USD

## Verification

- **Last automated check:** 2026-07-31
- **Last manual verification:** 2026-07-31
- **Verification status:** Verified
- **Source:** https://freshdesk.com/pricing/

## Recommendation

In other words, Freshdesk Support Desk is worth it for support teams (5-100 agents) that need ticketing + knowledge base + light automation without Zendesk's enterprise pricing. Free covers up to 2 agents; Growth adds automations and reports; Pro adds custom roles and multi-product; Enterprise adds sandbox and IP whitelisting. Very easy setup. Native integrations with Slack, Salesforce, HubSpot, and 1,000+ apps. Downside: reporting is thinner than Zendesk, and Freddy AI Copilot ($/agent/mo) is a separate paid add-on gated to Pro+.

## Alternative to consider

Enterprise-grade with best-in-class reporting? Pick Zendesk Suite. Omnichannel (chat + social + email)? Freshdesk Omni (sibling product) or Intercom.

## Vendor context

2026-07-31 manual verification + record rename. Freshworks sells this as 'Freshdesk' (Email & Ticketing / Support Desk) alongside a separate 'Freshdesk Omni' product (omnichannel — chat, messaging, social, email). Following our multi-product vendor naming convention (see Chargebee Billing, Tresorit SecureCloud etc.), renamed 'Freshdesk' → 'Freshdesk Support Desk' for clarity. Stored $15 monthly was legacy data pre-dating Freshworks' pricing overhaul — corrected to current $23 monthly / $19 annual Growth tier. Monthly billing runs ~20% above annual per Freshworks' standard structure. Freshdesk Omni is a separate product at Growth $29 annual / $35 monthly — consider adding as its own record. Freddy AI Copilot ($29/agent/mo, Pro/Enterprise only) and Freddy AI Agent ($49 per 100 sessions) are separate paid add-ons.

---

*Pricing data maintained by SaaS Price Hub. Human-readable page: [https://saaspricehub.io/tools/freshdesk-support-desk](https://saaspricehub.io/tools/freshdesk-support-desk). All prices in USD unless otherwise noted. This file is machine-readable and updated within 24 hours of any tracked price change.*