---
tool: "Freshservice"
slug: "freshservice"
category: "Customer Support"
pricing_model: "Per Seat"
pricing_transparency: "Public"
entry_price_monthly: 29
entry_price_annual: 19
annual_discount_pct: 20
native_currency: "USD"
free_plan_available: false
free_trial_days: 14
enterprise_pricing_available: true
number_of_plans: 4
key_limit_metric: "Agents"
last_checked_date: "2026-08-18"
last_manually_verified: "2026-08-18"
verification_status: "Verified"
vendor_pricing_page: "https://www.freshworks.com/freshservice/pricing/"
vendor_website: "https://www.freshworks.com/freshservice/"
source: https://saaspricehub.io/tools/freshservice
---

# Freshservice pricing

Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.

## Current entry price

**$29/month** billed monthly. **$19/month** billed annually (save 20%).

## All tiers

| Plan | Monthly | Annual | Key limit |
| --- | --- | --- | --- |
| Starter | $29 | $19 | incident + knowledge + task + support portal |
| Growth | $74 | $49 | + service catalog + SLA + on-call + cloud management |
| Pro | $149 | $99 | + problem/change/release/major-incident + workload + employee journeys |
| Enterprise | custom | custom | + Freddy AI Agent + sandbox + audit logs + advanced analytics |

## Pricing model

- **Model:** Per Seat
- **Key limit metric:** Agents
- **Free plan:** No
- **Free trial:** 14 days
- **Enterprise pricing:** Available (custom quote)
- **Native currency:** USD

## Verification

- **Last automated check:** 2026-08-18
- **Last manual verification:** 2026-08-18
- **Verification status:** Verified
- **Source:** https://www.freshworks.com/freshservice/pricing/

## Recommendation

In other words, Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.

## Alternative to consider

Enterprise-scale ITSM? Pick ServiceNow. Jira-native? Pick Jira Service Management. Small team on tight budget? Pick Zoho Desk.

---

*Pricing data maintained by SaaS Price Hub. Human-readable page: [https://saaspricehub.io/tools/freshservice](https://saaspricehub.io/tools/freshservice). All prices in USD unless otherwise noted. This file is machine-readable and updated within 24 hours of any tracked price change.*