---
tool: "Help Scout"
slug: "help-scout"
category: "Customer Support"
pricing_model: "Per Seat"
pricing_transparency: "Public"
entry_price_monthly: 25
entry_price_annual: 21
annual_discount_pct: 16
native_currency: "USD"
free_plan_available: false
free_trial_days: 15
enterprise_pricing_available: true
number_of_plans: 4
key_limit_metric: "Users"
last_checked_date: "2026-07-31"
last_manually_verified: null
verification_status: "Auto-Verified"
vendor_pricing_page: "https://www.helpscout.com/pricing/"
vendor_website: "https://www.helpscout.com"
source: https://saaspricehub.io/tools/help-scout
---

# Help Scout pricing

Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format.

## Current entry price

**$25/month** billed monthly. **$21/month** billed annually (save 16%).

## All tiers

| Plan | Monthly | Annual | Key limit |
| --- | --- | --- | --- |
| Free | $0 | $0 | 5 users, 100 contacts/mo |
| Standard | $25 | $21 | per user |
| Plus | $45 | $38 | per user |
| Pro | $75 | $63 | 10-user minimum |

## Pricing model

- **Model:** Per Seat
- **Key limit metric:** Users
- **Free plan:** No
- **Free trial:** 15 days
- **Enterprise pricing:** Available (custom quote)
- **Native currency:** USD

## Verification

- **Last automated check:** 2026-07-31
- **Last manual verification:** Not manually verified
- **Verification status:** Auto-Verified
- **Source:** https://www.helpscout.com/pricing/

## Recommendation

In other words, Help Scout is worth it for small support teams (3-30 agents) that want customer-facing simplicity — emails don't look like tickets — with strong knowledge base and light AI. Standard covers small teams; Plus adds custom fields and reporting; Pro adds concurrent chats and advanced features. Very easy setup. Native integrations with Slack, Salesforce, HubSpot, Shopify, and 100+ tools. Downside: automations are simpler than Zendesk or Freshdesk, and mobile app has recurring polish complaints.

## Alternative to consider

Bigger team needing SLA management + omnichannel? Pick Zendesk Suite, Freshdesk, or Intercom. Just email + light chat? Front (shared-inbox first).

---

*Pricing data maintained by SaaS Price Hub. Human-readable page: [https://saaspricehub.io/tools/help-scout](https://saaspricehub.io/tools/help-scout). All prices in USD unless otherwise noted. This file is machine-readable and updated within 24 hours of any tracked price change.*