---
tool: "PolyAI"
slug: "polyai"
category: "Voice Agents & Speech/Audio"
pricing_model: "Per Usage"
pricing_transparency: "Opaque"
entry_price_monthly: null
entry_price_annual: 0
annual_discount_pct: 0
native_currency: "USD"
free_plan_available: false
free_trial_days: null
enterprise_pricing_available: false
number_of_plans: null
key_limit_metric: null
last_checked_date: "2026-09-20"
last_manually_verified: null
verification_status: "Auto-Verified"
vendor_pricing_page: "https://poly.ai"
vendor_website: "https://poly.ai"
source: https://saaspricehub.io/tools/polyai
---

# PolyAI pricing

Enterprise voice AI for customer-facing conversational agents in contact centers. Enterprise-only, all pricing custom-quoted. Focus on large enterprises (banks, retail, healthcare) replacing IVR trees with conversational voice agents. Deployed by JetBlue, Marks & Spencer, PG&E and other Fortune 500 brands.

## Current entry price

**$0/month** billed annually.

## All tiers

| Plan | Monthly | Annual | Key limit |
| --- | --- | --- | --- |
| Enterprise | custom | custom | quote-based, deals typically $250K+/year |

## Pricing model

- **Model:** Per Usage
- **Key limit metric:** Not specified
- **Free plan:** No
- **Free trial:** No separate trial
- **Enterprise pricing:** Not offered
- **Native currency:** USD

## Verification

- **Last automated check:** 2026-09-20
- **Last manual verification:** Not manually verified
- **Verification status:** Auto-Verified
- **Source:** https://poly.ai

## Recommendation

In other words, PolyAI is worth it for enterprises replacing legacy IVR (press 1 for support) with natural-language voice agents that can handle multi-turn conversations. Deals typically start at $250K/year and go into the millions for high-volume deployments. Positioned as the enterprise-grade alternative to Vapi/Retell which target the developer/self-serve segment. Downside: no self-serve, no trial, no published pricing.

## Alternative to consider

Developer building your own agent? Vapi or Retell. Contact-center-first with existing platform? Cognigy or Cresta. SMB use case? Not PolyAI.

## Vendor context

2026-09-20: Pricing Transparency = Opaque, so per the refresh rules pricing was NOT re-verified this run. Last Checked Date updated only. No prices changed, no snapshot rows written.

---

*Pricing data maintained by SaaS Price Hub. Human-readable page: [https://saaspricehub.io/tools/polyai](https://saaspricehub.io/tools/polyai). All prices in USD unless otherwise noted. This file is machine-readable and updated within 24 hours of any tracked price change.*