---
tool: "Tidio"
slug: "tidio"
category: "Customer Support"
pricing_model: "Per Usage"
pricing_transparency: "Public"
entry_price_monthly: 29
entry_price_annual: 24.17
annual_discount_pct: 17
native_currency: "USD"
free_plan_available: true
free_trial_days: 7
enterprise_pricing_available: true
number_of_plans: 4
key_limit_metric: "Conversations/month"
last_checked_date: "2026-07-28"
last_manually_verified: null
verification_status: "Pending Review"
vendor_pricing_page: "https://www.tidio.com/pricing/"
vendor_website: "https://www.tidio.com"
source: https://saaspricehub.io/tools/tidio
---

# Tidio pricing

Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.

## Current entry price

**$29/month** billed monthly. **$24.17/month** billed annually (save 17%).

## All tiers

| Plan | Monthly | Annual | Key limit |
| --- | --- | --- | --- |
| Free | $0 | $0 | 50 conversations/mo, live chat only |
| Starter | $39 | $29 | 100 conversations/mo |
| Growth | $59 | $49 | 2,000 conversations/mo |
| Plus | $749 | $622 | custom limits + Lyro AI + advanced features |

## Pricing model

- **Model:** Per Usage
- **Key limit metric:** Conversations/month
- **Free plan:** Yes
- **Free trial:** 7 days
- **Enterprise pricing:** Available (custom quote)
- **Native currency:** USD

## Verification

- **Last automated check:** 2026-07-28
- **Last manual verification:** Not manually verified
- **Verification status:** Pending Review
- **Source:** https://www.tidio.com/pricing/

## Recommendation

In other words, Tidio is worth it for e-commerce SMBs and small service businesses (1-25 agents) that want live chat + chatbot + email + WhatsApp inbox in one tool — particularly if you're on Shopify or WooCommerce. Free tier covers basic live chat; Starter adds triggers; Growth adds advanced automation; Plus adds enterprise features. Very easy setup (Shopify/WooCommerce apps in 5 minutes). Native integrations with Shopify, WooCommerce, WordPress, Zapier, and 50+ e-commerce tools. Downside: knowledge base is thin compared to Intercom/Zendesk, and chatbot builder is simpler than Intercom's Fin AI.

## Alternative to consider

Enterprise support + ticketing? Pick Zendesk or Intercom. Just live chat on tight budget? Crisp free tier. Open-source? Chatwoot Community.

## Vendor context

PENDING REVIEW 2026-07-28: Previous $39/mo may have been overstated. Verify surfaced Starter ~$24.17/mo (annual). Updated annual to $24.17 but monthly-billed price uncertain — could be $29 or $39. Manual check against tidio.com/pricing needed to confirm which tier is entry and what the monthly-billed price is.

---

*Pricing data maintained by SaaS Price Hub. Human-readable page: [https://saaspricehub.io/tools/tidio](https://saaspricehub.io/tools/tidio). All prices in USD unless otherwise noted. This file is machine-readable and updated within 24 hours of any tracked price change.*