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Customer SupportPublic
Freshdesk
Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.
Starts at
$15/mo
$12/mo billed annually
Annual discount
Save 23% with annual billing
Free plan21-day free trialPer SeatBothEnterprise available
All plans
Full tier structure not yet published — check back soon.
At a glance
- Key limit metric
- Agents
- Pricing transparency
- Public
Integrations
Integrates and connects
API access
Yes
Zapier / Make native
Yes
Ease of use
Easy
Key integrations
SlackShopifyJiraSalesforceWhatsApp
Frequently asked questions
About Freshdesk pricing.
Not the right fit?
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