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Customer SupportPublic
Intercom
AI-first customer messaging platform pioneering outcome-based pricing with its Fin AI Agent at $0.99 per resolution. Positioned against Zendesk's per-seat model as the AI-native alternative. Distinctive for how aggressively founder Eoghan McCabe returned in 2023 to bet the company on AI — the resolution-based pricing move led the industry. Priced per seat for human agents ($29-$139/user/mo) plus outcome pricing for AI. Popular with SaaS and e-commerce companies.
Starts at
$39/mo
$29/mo billed annually
Annual discount
Save 25% with annual billing
14-day free trialPer SeatBothEnterprise available
All plans
| Plan | Monthly | Annual | Key limit |
|---|---|---|---|
Essential | $39 | $29Save 26% | shared inbox + basic AI Copilot |
Advanced | $99 | $85Save 14% | multiple inboxes + workflows + tickets |
Expert | $139 | $132Save 5% | multi-brand + SSO + AI resolution |
Fin AI AgentEntry tier | $0.99 | $0.99 | outcome-based add-on |
All tier prices verified June 30, 2026 · View source →
At a glance
- Key limit metric
- Seats
- Pricing transparency
- Public
Integrations
Integrates and connects
API access
Yes
Zapier / Make native
Yes
Ease of use
Medium
Key integrations
SlackSalesforceHubSpotStripeJira
Frequently asked questions
About Intercom pricing.
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