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Customer SupportPublic
Zendesk
The dominant enterprise customer support platform, taken private by Hellman & Friedman + Permira for $10.2B in 2022. Distinctive for its outcome-based AI agent pricing ($1.50-$2.00 per AI-resolved ticket) rolled out in 2026 — the first major SaaS vendor to price for outcomes rather than seats. Suite Team at $55/agent/month is the entry, but per-resolution AI billing scales unpredictably. PE-owned means expect margin work at renewal.
Starts at
$69/mo
$55/mo billed annually
Annual discount
Save 20% with annual billing
14-day free trialPer SeatBothEnterprise available
All plans
| Plan | Monthly | Annual | Key limit |
|---|---|---|---|
Suite TeamEntry tier | $69 | $55Save 20% | ticketing + email/chat + 50 AI answers/mo |
Suite Growth | $115 | $89Save 23% | multi-brand + service catalog |
Suite Professional | $149 | $115Save 23% | routing + skills-based assignment |
Suite Enterprise | Custom | Custom | custom agent roles + sandboxes |
All tier prices verified June 27, 2026 · View source →
At a glance
- Key limit metric
- Agents
- Pricing transparency
- Public
Integrations
Integrates and connects
API access
Yes
Zapier / Make native
Yes
Ease of use
Medium
Key integrations
SlackSalesforceShopifyJiraWhatsApp
Frequently asked questions
About Zendesk pricing.
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