Crisp vs Freshdesk: pricing, plans, and positioning compared
Verified pricing and side-by-side plan structures. Updated daily.
Side-by-side comparison
Crisp Customer Support | Freshdesk Customer Support | |
|---|---|---|
| Entry price | $45/mo | $15/mo |
| Annual discount | — | −20% |
| Free plan | Yes | Yes |
| Number of tiers | 4 | — |
| Positioning | French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce. | Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions. |
| Full pricing | View full pricing | View full pricing |
Plan-by-plan comparison
| # | Crisp | Freshdesk |
|---|---|---|
| 1 | Free Monthly: 0 · Annual: 0 2 seats, basic chat | — |
| 2 | Mini Monthly: 45 · Annual: 45 4 agents, per workspace | — |
| 3 | Essentials Monthly: 95 · Annual: 95 10 agents, 50 AI uses/mo | — |
| 4 | Plus Monthly: 295 · Annual: 295 20 agents, unlimited AI, +$10/extra agent | — |