Freshdesk vs Help Scout: pricing, plans, and positioning compared

Verified pricing and side-by-side plan structures. Updated daily.

Side-by-side comparison

	Freshdesk Customer Support	Help Scout Customer Support
Entry price	$15/mo	$25/mo
Annual discount	−20%	−16%
Free plan	Yes	—
Number of tiers	—	4
Positioning	Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.	Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format.
Full pricing	View full pricing	View full pricing