Help Scout
Help Scout · Customer Support
Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format.
In other words, Help Scout is worth it for small support teams (3-30 agents) that want customer-facing simplicity — emails don't look like tickets — with strong knowledge base and light AI. Standard covers small teams; Plus adds custom fields and reporting; Pro adds concurrent chats and advanced features. Very easy setup. Native integrations with Slack, Salesforce, HubSpot, Shopify, and 100+ tools. Downside: automations are simpler than Zendesk or Freshdesk, and mobile app has recurring polish complaints.
Pricing summary
$21/mo billed annually
Both
Main metered limit
Custom enterprise pricing available
Bigger team needing SLA management + omnichannel? Pick Zendesk Suite, Freshdesk, or Intercom. Just email + light chat? Front (shared-inbox first).
All plans
| Plan | Monthly | Annual | Key limit |
|---|---|---|---|
Free | Free | Free | 5 users, 100 contacts/mo |
StandardEntry tier | $25 | $21Save 16% | per user |
Plus | $45 | $38Save 16% | per user |
Pro | $75 | $63Save 16% | 10-user minimum |
All tier prices verified August 25, 2026 · View source →
Price history
Price tracking is just getting started for Help Scout. Full history will build as we log changes. See what we have so far →
Frequently asked questions
About Help Scout pricing.
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