Customer SupportPublicChecked October 4, 2026

Help Scout Pricing

Help Scout · Customer Support

Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format.

In other words, Help Scout is worth it for small support teams (3-30 agents) that want customer-facing simplicity — emails don't look like tickets — with strong knowledge base and light AI. Standard covers small teams; Plus adds custom fields and reporting; Pro adds concurrent chats and advanced features. Very easy setup. Native integrations with Slack, Salesforce, HubSpot, Shopify, and 100+ tools. Downside: automations are simpler than Zendesk or Freshdesk, and mobile app has recurring polish complaints.

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Pricing summary

Starting price

$25/mo

$21/mo billed annually

Pricing model

Per Seat

Both

Key limit

Users

Main metered limit

Free trial

15-day free trial

Pricing verified for United States.View full pricing details on Help Scout's website

Machine-readable pricing: pricing.md ↓

See all tracked changes →

Alternatives to consider

Bigger team needing SLA management + omnichannel? Pick Zendesk Suite, Freshdesk, or Intercom. Just email + light chat? Front (shared-inbox first).

All plans

See a plain-English answer to “How much does Help Scout cost?” →

Plan	Monthly	Annual	Key limit
Free	Free	Free	5 users, 100 contacts/mo
StandardEntry tier	$25	$21Save 16%	per user
Plus	$45	$38Save 16%	per user
Pro	$75	$63Save 16%	10-user minimum

All tier prices checked October 4, 2026 · View source →

View price history →

Price history

Price tracking is just getting started for Help Scout. Full history will build as we log changes. See what we have so far →

Common questions about Help Scout

Is Help Scout worth it?: Help Scout is worth it for small support teams (3-30 agents) that want customer-facing simplicity — emails don't look like tickets — with strong knowledge base and light AI. Standard covers small teams; Plus adds custom fields and reporting; Pro adds concurrent chats and advanced features.
What are the pricing tiers of Help Scout?: Help Scout has 4 plans: Free (free), Standard ($25/mo), Plus ($45/mo), Pro ($75/mo).
Does Help Scout offer annual discounts?: Yes. Paying annually brings the entry plan from $25/month down to $21/month — about 16% cheaper.

Frequently asked questions

About Help Scout pricing.

Help Scout pricing starts at $25/month on monthly billing, or $21/month if billed annually — a 16% saving. Help Scout offers 4 paid plans in total, ranging from $25 to $75/month. Enterprise pricing is custom-quoted.

Free-plan and free-trial availability for Help Scout isn't confirmed in our tracker yet.

Help Scout has 4 publicly-priced tiers as of October 4, 2026:
• Free — free. 5 users, 100 contacts/mo.
• Standard — $25/mo ($21/mo billed annually). per user.
• Plus — $45/mo ($38/mo billed annually). per user.
• Pro — $75/mo ($63/mo billed annually). 10-user minimum.

Help Scout's pricing has been stable since Oct 11, 2026. See full history at /tools/help-scout/price-history.

Help Scout is on the lower end of Customer Support pricing. Of the 9 Customer Support tools we track with published entry prices, Help Scout is among the 3 cheapest at $25/month. The cheapest option in this category is Chatwoot at $19/month.