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Customer SupportPublic
Help Scout
Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format.
Starts at
$25/mo
$21/mo billed annually
Annual discount
Save 16% with annual billing
15-day free trialPer SeatBothEnterprise available
All plans
Full tier structure not yet published — check back soon.
At a glance
- Key limit metric
- Users
- Pricing transparency
- Public
Integrations
Integrates and connects
API access
Yes
Zapier / Make native
Yes
Ease of use
Easy
Key integrations
SlackHubSpotJiraShopifySalesforce
Frequently asked questions
About Help Scout pricing.
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