Parloa vs PolyAI — Pricing, Plans, and Verified Costs (2026)
Parloa starts at $25000/mo. PolyAI uses custom pricing — request a quote to compare.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Parloa (Per Usage) — Parloa bills purely on usage — Enterprise. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
- PolyAI (Per Usage) — PolyAI bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
German enterprise AI voice agent platform with outcome-based pricing — you pay per successfully resolved conversation, not per minute. If a call escalates to a human, you don't pay the full amount. Practical entry ~$300,000+/year plus implementation. No self-serve, no free trial, sales-led only. Recently valued at $3B (2026 fundraise). Capchase partnership for financing multi-year deals.
Enterprise voice AI for customer-facing conversational agents in contact centers. Enterprise-only, all pricing custom-quoted. Focus on large enterprises (banks, retail, healthcare) replacing IVR trees with conversational voice agents. Deployed by JetBlue, Marks & Spencer, PG&E and other Fortune 500 brands.
All plans compared
| Tier role | Plan | Parloa monthly | Parloa annual | PolyAI monthly | PolyAI annual |
|---|---|---|---|---|---|
| Enterprise | — / Enterprise | — | — | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Parloa is worth it if… enterprise contact centers handling 2M+ calls/year that want outcome-based pricing tied to conversation resolution rather than minutes consumed. If you handle 30K orders/month you're too small for their target; if you're at Fortune 500 CX scale, this is the right conversation.
PolyAI is worth it if… enterprises replacing legacy IVR (press 1 for support) with natural-language voice agents that can handle multi-turn conversations. Deals typically start at $250K/year and go into the millions for high-volume deployments.
Bottom line: Similar positioning, closer to a preference call than a strategic one.
Choose Parloa over PolyAI if…
Choose Parloa if…
- You want to pay only for actual usage (per usage, from $25000/mo).
- You match the profile Parloa is built for: enterprise contact centers handling 2M+ calls/year that want outcome-based pricing tied to conversation resolution rather than minutes consumed.
- You're building for contact centers.
Choose PolyAI if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile PolyAI is built for: enterprises replacing legacy IVR (press 1 for support) with natural-language voice agents that can handle multi-turn conversations.
- You're building for healthcare and contact centers.
At a glance
| Parloa | PolyAI | |
|---|---|---|
| Free plan | — | No |
| Entry price | $25000/mo | Custom |
| Enterprise available | — | Yes |
| Pricing model | Per Usage | Per Usage |
| Last verified | September 10, 2026 | September 20, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 20, 2026. Tracked daily.