PolyAI vs Regal AI — Pricing, Plans, and Verified Costs (2026)
Regal AI starts at Free. PolyAI uses custom pricing — request a quote to compare.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- PolyAI (Per Usage) — PolyAI bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
- Regal AI (Per Usage) — Regal AI bills purely on usage — Custom. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Enterprise voice AI for customer-facing conversational agents in contact centers. Enterprise-only, all pricing custom-quoted. Focus on large enterprises (banks, retail, healthcare) replacing IVR trees with conversational voice agents. Deployed by JetBlue, Marks & Spencer, PG&E and other Fortune 500 brands.
Enterprise-grade AI voice agent platform for contact centers. ~$0.20/min all-in based on aggregate data across millions of calls, plus platform and implementation costs. Enterprise-only sales motion — no self-serve tier. Third-party "$29/mo" claims are noise; ignore.
All plans compared
| Tier role | Plan | PolyAI monthly | PolyAI annual | Regal AI monthly | Regal AI annual |
|---|---|---|---|---|---|
| Enterprise | Enterprise / — | Custom | Custom | — | — |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
PolyAI is worth it if… enterprises replacing legacy IVR (press 1 for support) with natural-language voice agents that can handle multi-turn conversations. Deals typically start at $250K/year and go into the millions for high-volume deployments.
Regal AI is worth it if… contact-center teams processing high call volumes (hundreds of thousands to millions of calls/year) that need enterprise integrations, workforce management fit, and negotiated volume rates. Not the fit if transparent self-serve pricing is a must-have or if call volume is under 100K/year — Vapi or Retell AI ship faster and cost less at that scale.
Bottom line: Similar positioning, closer to a preference call than a strategic one.
Choose PolyAI over Regal AI if…
Choose PolyAI if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile PolyAI is built for: enterprises replacing legacy IVR (press 1 for support) with natural-language voice agents that can handle multi-turn conversations.
- You're building for healthcare and contact centers.
Choose Regal AI if…
- You want to pay only for actual usage (per usage, a free entry tier).
- You match the profile Regal AI is built for: contact-center teams processing high call volumes (hundreds of thousands to millions of calls/year) that need enterprise integrations, workforce management fit, and negotiated volume rates.
- You're building for contact centers.
At a glance
| PolyAI | Regal AI | |
|---|---|---|
| Free plan | No | — |
| Entry price | Custom | Free |
| Enterprise available | Yes | — |
| Pricing model | Per Usage | Per Usage |
| Last verified | September 20, 2026 | September 10, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 20, 2026. Tracked daily.