How much does Cognigy cost in 2026?

Cognigy uses a custom quote-based pricing model rather than fixed public tiers, with rates negotiated based on usage volume, integrations, and support needs. Cognigy publishes 1 plan (Enterprise) but no list prices, so SaaS Price Hub cannot verify an entry cost without a sales conversation. Verified September 20, 2026 against Cognigy's public materials.

⏱ Verified 1 day ago — this page pulls live from our directory and updates within 24 hours of any tracked price change.

Cognigy on SaaS Price Hub

What are all the Cognigy pricing tiers?

Cognigy publishes 1 plans:

•Enterprise: custom quote — reported deals $75K-500K+/year

Is Cognigy priced per seat, per usage, or hybrid?

Cognigy is priced per usage (Per Usage).

How often does Cognigy change its pricing?

SaaS Price Hub has recorded no tracked list-price change for Cognigy in the last 12 months. Prices are re-checked against the vendor daily and any move is logged.

Full Cognigy price history

Where can I find Cognigy's official pricing page?

Cognigy publishes its own pricing at cognigy.com/pricing.

Cognigy official pricing page

What does Cognigy charge extra for?

2026-09-20: Pricing Transparency = Opaque, so per the refresh rules pricing was NOT re-verified this run. Last Checked Date updated only. No prices changed, no snapshot rows written.

Is Cognigy priced in USD, EUR, or another currency?

Cognigy lists its pricing in USD.

Cognigy vs Chatwoot — which is cheaper?

Cognigy entry pricing is quote-based; Chatwoot is $19/month. Entry cost is not directly comparable because at least one side is quote-based.

Cognigy vs Chatwoot

Compare Cognigy pricing to alternatives

Cognigy vs Chatwoot$19/mo Cognigy vs DecagonCustom Cognigy vs SierraCustom Cognigy vs AdaCustom Cognigy vs Fin—

Quick facts about Cognigy pricing

Pricing model: Per Usage
Free trial: No separate trial
Native currency: USD
Category: Customer Support

Who is Cognigy best for?

In other words, Cognigy is worth it for enterprise contact centers (especially European) that need conversational AI across both voice and chat channels with strong multi-language support. Deals reportedly $75K-500K+/year. Positioning is enterprise-first with heavy focus on contact-center integrations (Genesys, Avaya, NICE). Downside: not self-serve; SMBs should look at Intercom Fin or Chatwoot with plugins.

What is Cognigy not for?

Chat-only, no voice? Ada, Decagon, or Sierra. SMB? Intercom Fin or Chatwoot. US-first market? Sierra or Ada more common.

Sources

Last verified September 20, 2026.

Cognigy plans

Plan	Monthly	Annual	Key limit
Enterprise	custom	custom	reported deals $75K-500K+/year