How much does Decagon cost in 2026?
Decagon uses a custom quote-based pricing model rather than fixed public tiers, with rates negotiated based on usage volume, integrations, and support needs. Decagon publishes 1 plan (Enterprise) but no list prices, so SaaS Price Hub cannot verify an entry cost without a sales conversation. Pricing is currently under review.
Pricing under review
What are all the Decagon pricing tiers?
Decagon publishes 1 plans:
- •Enterprise: custom quote — reported deals $100K-1M+/year
Is Decagon priced per seat, per usage, or hybrid?
Decagon is priced per usage (Per Usage).
How often does Decagon change its pricing?
SaaS Price Hub has recorded no tracked list-price change for Decagon in the last 12 months. Prices are sourced from the vendor's own page; verification cadence varies by tool, so check the tool page for its last confirmation date.
Full Decagon price historyWhere can I find Decagon's official pricing page?
Decagon publishes its own pricing at decagon.ai.
Decagon official pricing pageIs Decagon priced in USD, EUR, or another currency?
Decagon lists its pricing in USD.
Decagon vs Cognigy — which is cheaper?
Decagon entry pricing is quote-based; Cognigy is quote-based. Entry cost is not directly comparable because at least one side is quote-based.
Decagon vs CognigyCompare Decagon pricing to alternatives
Quick facts about Decagon pricing
- Pricing model
- Per Usage
- Free trial
- No separate trial
- Native currency
- USD
- Category
- Customer Support
Who is Decagon best for?
In other words, Decagon is worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI. Positioning is against Ada and Sierra; Decagon's angle is deep enterprise-workflow integration (Zendesk/Intercom/Salesforce Service Cloud). Deals reportedly $100K-1M+/year. Downside: opaque pricing, no self-serve, and you need a solid knowledge base for it to work.
What is Decagon not for?
Small team? Intercom Fin (usage-based). Enterprise with Ada already? Ada wins on maturity. Voice-first support? Cognigy or PolyAI.
Decagon plans
| Plan | Monthly | Annual | Key limit |
|---|---|---|---|
| Enterprise | custom | custom | reported deals $100K-1M+/year |
Answer generated from SaaS Price Hub's vendor-sourced pricing tracker; verification cadence varies by tool. Last updated September 20, 2026.
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