Cognigy vs Fin — Pricing, Plans, and Verified Costs (2026)
Both Cognigy and Fin use custom pricing — request quotes from each to compare.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Cognigy (Per Usage) — Cognigy bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
- Fin (Per Usage) — Fin bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Enterprise conversational AI platform for voice + chat customer engagement. Cognigy.AI is deployed in contact centers to handle voice and chat with autonomous AI agents. Pricing: enterprise-only, reported deals $75K-500K+/year depending on channel and volume. Popular in European enterprises (Lufthansa, Bosch, Toyota) that need multi-language voice + chat support at scale.
Intercom's AI customer support agent. Priced separately from Intercom's core plans: $0.99 per resolved conversation (usage-based). Popular with SMBs and mid-market that already use Intercom for messaging and want to add AI autonomous resolution.
All plans compared
| Tier role | Plan | Cognigy monthly | Cognigy annual | Fin monthly | Fin annual |
|---|---|---|---|---|---|
| Entry paid | — / Fin AI Agent | — | — | $0.99 | $0.99 |
| Enterprise | Enterprise / — | Custom | Custom | — | — |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Cognigy is worth it if… enterprise contact centers (especially European) that need conversational AI across both voice and chat channels with strong multi-language support. Deals reportedly $75K-500K+/year.
Fin is worth it if… 99 per resolved conversation). At scale, it's cheaper than salary equivalents; at low volume, it's cheaper than Ada or Decagon (which have $100K+ minimums).
Bottom line: Similar positioning, closer to a preference call than a strategic one.
Choose Cognigy over Fin if…
Choose Cognigy if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Cognigy is built for: enterprise contact centers (especially European) that need conversational AI across both voice and chat channels with strong multi-language support.
- You're building for contact centers.
Choose Fin if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Fin is built for: you already run Intercom and want to plug in an autonomous AI agent priced per resolution ($0.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Cognigy | Fin | |
|---|---|---|
| Free plan | No | No |
| Entry price | Custom | Custom |
| Enterprise available | Yes | No |
| Pricing model | Per Usage | Per Usage |
| Last verified | September 20, 2026 | — |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 20, 2026. Tracked daily.