How much does Ultimate.ai cost in 2026?

Ultimate.ai uses a custom quote-based pricing model rather than fixed public tiers, with rates negotiated based on usage volume, integrations, and support needs. Ultimate.ai publishes 1 plan (Zendesk AI (post-acquisition)) but no list prices, so SaaS Price Hub cannot verify an entry cost without a sales conversation.

⏱ Verified 1 day ago — this page pulls live from our directory and updates within 24 hours of any tracked price change.

Ultimate.ai on SaaS Price Hub

What are all the Ultimate.ai pricing tiers?

Ultimate.ai publishes 1 plans:

•Zendesk AI (post-acquisition): custom quote — rolled into Zendesk enterprise pricing

Is Ultimate.ai priced per seat, per usage, or hybrid?

Ultimate.ai is priced per usage (Per Usage).

How often does Ultimate.ai change its pricing?

SaaS Price Hub has recorded no tracked list-price change for Ultimate.ai in the last 12 months. Prices are re-checked against the vendor daily and any move is logged.

Full Ultimate.ai price history

Where can I find Ultimate.ai's official pricing page?

Ultimate.ai publishes its own pricing at ultimate.ai/pricing.

Ultimate.ai official pricing page

What does Ultimate.ai charge extra for?

Auto-verified 2026-09-19 from training data. Acquired by Zendesk March 2024. Now sold as Zendesk AI. Standalone pricing deprecated.

Is Ultimate.ai priced in USD, EUR, or another currency?

Ultimate.ai lists its pricing in USD.

Ultimate.ai vs Decagon — which is cheaper?

Ultimate.ai entry pricing is quote-based; Decagon is quote-based. Entry cost is not directly comparable because at least one side is quote-based.

Ultimate.ai vs Decagon

Compare Ultimate.ai pricing to alternatives

Ultimate.ai vs DecagonCustom Ultimate.ai vs SierraCustom Ultimate.ai vs AdaCustom Ultimate.ai vs Fin—Ultimate.ai vs Chatwoot$19/mo

Quick facts about Ultimate.ai pricing

Pricing model: Per Usage
Free trial: No separate trial
Native currency: USD
Category: Customer Support

Who is Ultimate.ai best for?

In other words, Ultimate.ai (now Zendesk AI) is worth it if you're already deep on Zendesk and want to add AI agent automation without a separate vendor. Post-acquisition, standalone Ultimate.ai purchases are being funneled into Zendesk Suite AI packages. Downside: less flexibility than standalone alternatives (Ada, Decagon); if you're not on Zendesk, look elsewhere.

What is Ultimate.ai not for?

Not on Zendesk? Ada, Decagon, Sierra, or Intercom Fin. On Zendesk but small team? Zendesk's own AI features may suffice.

Sources

Ultimate.ai plans

Plan	Monthly	Annual	Key limit
Zendesk AI (post-acquisition)	custom	custom	rolled into Zendesk enterprise pricing