ElevenLabs vs PolyAI — Pricing, Plans, and Verified Costs (2026)
ElevenLabs starts at $6/mo. PolyAI uses custom pricing — request a quote to compare.
See price history: ElevenLabs · PolyAI
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- ElevenLabs (Per Usage) — ElevenLabs bills on usage — Starter on top of a paid plan starting at $6/mo. The plan includes an allowance; anything beyond it is metered.
- PolyAI (Per Usage) — PolyAI bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
AI voice generation and speech synthesis platform, and the category-defining player in generative audio — voice cloning, multi-language dubbing, and text-to-speech that competitors benchmark against. Credit-based pricing from Free (10K credits) up to Business ($990/mo, 6M credits). Powers podcast creators, product teams building voice UX, and voice agent platforms. Best-in-class voice quality is the durable moat.
Enterprise voice AI for customer-facing conversational agents in contact centers. Enterprise-only, all pricing custom-quoted. Focus on large enterprises (banks, retail, healthcare) replacing IVR trees with conversational voice agents. Deployed by JetBlue, Marks & Spencer, PG&E and other Fortune 500 brands.
All plans compared
| Tier role | Plan | ElevenLabs monthly | ElevenLabs annual | PolyAI monthly | PolyAI annual |
|---|---|---|---|---|---|
| Free / starter | Free / — | Free | Free | — | — |
| Entry paid | Starter / — | $6 | $5 | — | — |
| Mid tier 1 | Creator / — | $22 | $18.33 | — | — |
| Mid tier 2 | Pro / — | $99 | $82.5 | — | — |
| Pro / power | Scale / — | $299 | $249.17 | — | — |
| Teams | Business / — | $990 | $825 | — | — |
| Enterprise | — / Enterprise | — | — | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
ElevenLabs is worth it if… creators and product teams who want the highest-quality synthetic voices on the market — particularly for voice cloning, multilingual dubbing, and long-form narration. Free tier is enough to test but restricts commercial use; Starter ($6) unlocks it.
PolyAI is worth it if… enterprises replacing legacy IVR (press 1 for support) with natural-language voice agents that can handle multi-turn conversations. Deals typically start at $250K/year and go into the millions for high-volume deployments.
Bottom line: Similar positioning, closer to a preference call than a strategic one.
Choose ElevenLabs over PolyAI if…
Choose ElevenLabs if…
- You want to pay only for actual usage (per usage, from $6/mo).
- You match the profile ElevenLabs is built for: creators and product teams who want the highest-quality synthetic voices on the market — particularly for voice cloning, multilingual dubbing, and long-form narration.
- You need a general-purpose voice agents & speech/audio option rather than a vertical-specific one.
Choose PolyAI if…
- You want to pay only for actual usage (per usage, a free entry tier).
- You match the profile PolyAI is built for: enterprises replacing legacy IVR (press 1 for support) with natural-language voice agents that can handle multi-turn conversations.
- You're building for healthcare and contact centers.
At a glance
| ElevenLabs | PolyAI | |
|---|---|---|
| Free plan | Yes | No |
| Entry price | $6/mo | Custom pricing |
| Enterprise available | No | Yes |
| Pricing model | Per Usage | Per Usage |
| Verification | Checked October 3, 2026 | Pricing under review |
| Full pricing | View full pricing | View full pricing |
Pricing last verified October 3, 2026. Verification cadence varies by tool; check each tool page.