PolyAI vs Synthflow — Pricing, Plans, and Verified Costs (2026)
Synthflow starts at $29/mo. PolyAI uses custom pricing — request a quote to compare.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- PolyAI (Per Usage) — PolyAI bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
- Synthflow (Hybrid) — Synthflow is hybrid: a fixed subscription from $29/mo plus metered usage on top (Starter). Your real bill moves with volume, not seat count.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Enterprise voice AI for customer-facing conversational agents in contact centers. Enterprise-only, all pricing custom-quoted. Focus on large enterprises (banks, retail, healthcare) replacing IVR trees with conversational voice agents. Deployed by JetBlue, Marks & Spencer, PG&E and other Fortune 500 brands.
No-code AI voice agent builder with tiered subscriptions + per-minute overages. Starter $29 (50 min), Pro $99 (200 min), Growth $449 (1000 min), Agency $899 (2000 min), Enterprise custom (10K+ min). White-label option runs ~$2,000/mo. Voice engine alone ~$0.09/min; all-in $0.15–0.37/min with LLM + telephony.
All plans compared
| Tier role | Plan | PolyAI monthly | PolyAI annual | Synthflow monthly | Synthflow annual |
|---|---|---|---|---|---|
| Entry paid | — / Starter | — | — | $29 | $29 |
| Mid tier 1 | — / Pro | — | — | $99 | $99 |
| Mid tier 2 | — / Growth | — | — | $449 | $449 |
| Pro / power | — / Agency | — | — | $899 | $899 |
| Enterprise | Enterprise | Custom | Custom | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
PolyAI is worth it if… enterprises replacing legacy IVR (press 1 for support) with natural-language voice agents that can handle multi-turn conversations. Deals typically start at $250K/year and go into the millions for high-volume deployments.
Synthflow is worth it if… small businesses and agencies that want no-code AI voice agents without touching a developer platform like Vapi or Retell. Starter ($29) makes prototyping cheap.
Bottom line: Choose based on how you want to pay — PolyAI is per usage, Synthflow is hybrid.
Choose PolyAI over Synthflow if…
Choose PolyAI if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile PolyAI is built for: enterprises replacing legacy IVR (press 1 for support) with natural-language voice agents that can handle multi-turn conversations.
- You're building for healthcare and contact centers.
Choose Synthflow if…
- You're fine with a base subscription plus metered usage on top (from $29/mo).
- You match the profile Synthflow is built for: small businesses and agencies that want no-code AI voice agents without touching a developer platform like Vapi or Retell.
- You need a general-purpose voice agents & speech/audio option rather than a vertical-specific one.
At a glance
| PolyAI | Synthflow | |
|---|---|---|
| Free plan | No | No |
| Entry price | Custom | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Usage | Hybrid |
| Last verified | September 20, 2026 | September 10, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 20, 2026. Tracked daily.