PolyAI vs telli — Pricing, Plans, and Verified Costs (2026)
Both PolyAI and telli use custom pricing — request quotes from each to compare.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- PolyAI (Per Usage) — PolyAI bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
- telli (Per Usage) — telli bills purely on usage — Custom. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Enterprise voice AI for customer-facing conversational agents in contact centers. Enterprise-only, all pricing custom-quoted. Focus on large enterprises (banks, retail, healthcare) replacing IVR trees with conversational voice agents. Deployed by JetBlue, Marks & Spencer, PG&E and other Fortune 500 brands.
AI voice call operations platform built for outbound sales agents. Serves solar, HVAC, healthcare, real estate, insurance, and financial services with human-like voice AI and auto-dialers. Three tiers (Starter, Scale, Enterprise) with usage-based per-minute billing — quote-only. Raised $3.6M seed 2025. Berlin-founded.
All plans compared
| Tier role | Plan | PolyAI monthly | PolyAI annual | telli monthly | telli annual |
|---|---|---|---|---|---|
| Enterprise | Enterprise / — | Custom | Custom | — | — |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
PolyAI is worth it if… enterprises replacing legacy IVR (press 1 for support) with natural-language voice agents that can handle multi-turn conversations. Deals typically start at $250K/year and go into the millions for high-volume deployments.
telli is worth it if… outbound sales teams in appointment-heavy verticals (solar, home services, insurance) who want AI voice agents that dial and qualify at scale without hiring more SDRs. Pricing is opaque and quote-driven — expect setup support that varies by tier and per-minute rates that need negotiation.
Bottom line: Similar positioning, closer to a preference call than a strategic one.
Choose PolyAI over telli if…
Choose PolyAI if…
- You want to pay only for actual usage (per usage, a free entry tier).
- You match the profile PolyAI is built for: enterprises replacing legacy IVR (press 1 for support) with natural-language voice agents that can handle multi-turn conversations.
- You're building for healthcare and contact centers.
Choose telli if…
- You want an outbound calling agent that ships with the playbook already built.
- You're a revenue team, not an engineering team, and want speed over stack control.
- You're calling leads in solar, HVAC, insurance, or other high-intent home-services verticals.
At a glance
| PolyAI | telli | |
|---|---|---|
| Free plan | No | — |
| Entry price | Custom pricing | Custom pricing |
| Enterprise available | Yes | — |
| Pricing model | Per Usage | Per Usage |
| Verification | Pricing under review | Pricing under review |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 24, 2026. Verification cadence varies by tool; check each tool page.