How much does Freshservice cost in 2026?
Freshservice's cheapest paid plan is Starter at $29/month, or $19/month billed annually (34% off). The full tier structure runs from $29 through Enterprise at $119/month across 4 plans. Freshservice sits in the Customer Support category, where SaaS Price Hub tracks 17 tools with verified pricing. Pricing is currently under review.
Pricing under review
What are all the Freshservice pricing tiers?
Freshservice publishes 4 plans:
- •Starter: $29/month ($19/month billed annually) — incident + knowledge + task + support portal
- •Growth: $59/month ($49/month billed annually) — + service catalog + SLA + on-call + cloud management
- •Pro: $119/month ($99/month billed annually) — + problem/change/release/major-incident + workload + employee journeys
- •Enterprise: custom quote — + Freddy AI Agent + sandbox + audit logs + advanced analytics
Is Freshservice priced per seat, per usage, or hybrid?
Freshservice is priced per seat (Per Seat), with agents as the limit that drives cost.
How often does Freshservice change its pricing?
SaaS Price Hub has recorded no tracked list-price change for Freshservice in the last 12 months. Prices are re-checked against the vendor daily and any move is logged.
Full Freshservice price historyWhere can I find Freshservice's official pricing page?
Freshservice publishes its own pricing at www.freshworks.com/freshservice/pricing.
Freshservice official pricing pageQuick facts about Freshservice pricing
- Pricing model
- Per Seat
- Key limit metric
- Agents
- Free trial
- 14 days
- Enterprise pricing
- Available (custom quote)
- Native currency
- USD
- Category
- Customer Support
Who is Freshservice best for?
In other words, Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.
What is Freshservice not for?
Enterprise-scale ITSM? Pick ServiceNow. Jira-native? Pick Jira Service Management. Small team on tight budget? Pick Zoho Desk.
Sources
Pricing under review.
Freshservice plans
| Plan | Monthly | Annual | Key limit |
|---|---|---|---|
| Starter | 29 | 19 | incident + knowledge + task + support portal |
| Growth | 59 | 49 | + service catalog + SLA + on-call + cloud management |
| Pro | 119 | 99 | + problem/change/release/major-incident + workload + employee journeys |
| Enterprise | custom | custom | + Freddy AI Agent + sandbox + audit logs + advanced analytics |
Answer generated from SaaS Price Hub's daily-verified pricing tracker. Last updated August 18, 2026.
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