Freshdesk Support Desk vs Freshservice: Pricing Comparison (2026)
Freshdesk Support Desk starts at $23/mo. Freshservice starts at $29/mo. Freshdesk Support Desk is $6/mo cheaper on the entry tier than Freshservice.
See price history: Freshdesk Support Desk · Freshservice
Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
All plans compared
| # | Plan | Freshdesk Support Desk monthly | Freshdesk Support Desk annual | Freshservice monthly | Freshservice annual |
|---|---|---|---|---|---|
| 1 | Free / Starter | 0 | 0 | 29 | 19 |
| 2 | Growth | 23 | 19 | 74 | 49 |
| 3 | Pro | 66 | 55 | 149 | 99 |
| 4 | Enterprise | 107 | 89 | custom | custom |
What each is best for
Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
At a glance
| Freshdesk Support Desk | Freshservice | |
|---|---|---|
| Free plan | Yes | — |
| Entry price | $23/mo | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Seat |
| Last verified | August 17, 2026 | August 18, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified August 18, 2026. Tracked daily.