Chatwoot vs Freshservice — Pricing, Plans, and Verified Costs (2026)
Chatwoot starts at $19/mo. Freshservice starts at $29/mo. Chatwoot is $10/mo cheaper on the entry tier than Freshservice.
See price history: Chatwoot · Freshservice
Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
All plans compared
| Tier role | Plan | Chatwoot monthly | Chatwoot annual | Freshservice monthly | Freshservice annual |
|---|---|---|---|---|---|
| Free / starter | Hacker / — | Free | Free | — | — |
| Entry paid | Startups / Starter | $19 | $19 | $29 | $19 |
| Mid tier | — / Growth | — | — | $59 | $49 |
| Pro / power | — / Pro | — | — | $119 | $99 |
| Teams | Business / — | $39 | $39 | — | — |
| Enterprise | Enterprise | $99 | $99 | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Chatwoot is worth it if… Chatwoot is the open-source Intercom alternative for teams (2-100 agents) that want customer messaging + shared inbox + Captain AI — with the option to self-host if data sovereignty matters. Free Hacker tier covers 2 agents; Startups scales for small teams; Business adds more Captain AI credits and admin controls.
Freshservice is worth it if… Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.
Bottom line: Similar positioning, closer to a preference call than a strategic one.
Choose Chatwoot over Freshservice if…
Choose Chatwoot if…
- You want fixed-price predictability (per seat, from $19/mo).
- You match the profile Chatwoot is built for: the open-source Intercom alternative for teams (2-100 agents) that want customer messaging + shared inbox + Captain AI — with the option to self-host if data sovereignty matters.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Freshservice if…
- You want fixed-price predictability (per seat, from $29/mo).
- You match the profile Freshservice is built for: ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Chatwoot | Freshservice | |
|---|---|---|
| Free plan | Yes | No |
| Entry price | $19/mo | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Seat |
| Verification | Pricing under review | Pricing under review |
| Full pricing | View full pricing | View full pricing |
Pricing last verified October 2, 2026. Tracked daily.
Frequently asked questions
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Common questions about Chatwoot and Freshservice
- How much does Chatwoot cost in 2026?
- Does Chatwoot have a free plan?
- How often does Chatwoot change prices?
- What are the best Chatwoot alternatives in 2026?
- How much does Freshservice cost in 2026?
- Does Freshservice have a free plan?
- How often does Freshservice change prices?
- What are the best Freshservice alternatives in 2026?