Chatwoot vs Freshservice: Pricing Comparison (2026)
Chatwoot starts at $19/mo. Freshservice starts at $29/mo. Chatwoot is $10/mo cheaper on the entry tier than Freshservice.
See price history: Chatwoot · Freshservice
Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
All plans compared
| # | Plan | Chatwoot monthly | Chatwoot annual | Freshservice monthly | Freshservice annual |
|---|---|---|---|---|---|
| 1 | Hacker / Starter | 0 | 0 | 29 | 19 |
| 2 | Startups / Growth | 19 | 19 | 74 | 49 |
| 3 | Business / Pro | 39 | 39 | 149 | 99 |
| 4 | Enterprise | 99 | 99 | custom | custom |
What each is best for
Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
At a glance
| Chatwoot | Freshservice | |
|---|---|---|
| Free plan | Yes | — |
| Entry price | $19/mo | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Seat |
| Last verified | August 16, 2026 | August 18, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified August 18, 2026. Tracked daily.