Does Freshservice offer a free plan or free trial?

Free-plan and free-trial availability for Freshservice isn't confirmed in our tracker yet.

What are all of Freshservice's pricing tiers?

Freshservice has 4 publicly-priced tiers as of September 27, 2026: • Starter — $29/mo ($19/mo billed annually). incident + knowledge + task + support portal. • Growth — $59/mo ($49/mo billed annually). + service catalog + SLA + on-call + cloud management. • Pro — $119/mo ($99/mo billed annually). + problem/change/release/major-incident + workload + employee journeys. • Enterprise — custom-priced. + Freddy AI Agent + sandbox + audit logs + advanced analytics.

Has Freshservice raised or lowered prices recently?

Freshservice's pricing has been stable since Oct 2, 2026. See full history at /tools/freshservice/price-history.

How does Freshservice pricing compare to other Customer Support tools?

Freshservice sits in the mid-range for Customer Support tools. Of the 9 we track with published entry prices, 3 are cheaper and 4 are more expensive. Entry price is $29/month vs. a category median of $29/month.

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Customer SupportPublicPricing under review

Freshservice

Freshservice · Customer Support

Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.

In other words, Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.

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Pricing summary

Starting price

$29/mo

$19/mo billed annually

Pricing model

Per Seat

Both

Key limit

Agents

Main metered limit

Free trial

14-day free trial

Pricing verified for United States.View full pricing details on Freshservice's website

Machine-readable pricing: pricing.md ↓

See all tracked changes →

Alternatives to consider

Enterprise-scale ITSM? Pick ServiceNow. Jira-native? Pick Jira Service Management. Small team on tight budget? Pick Zoho Desk.

All plans

See a plain-English answer to “How much does Freshservice cost?” →

Plan	Monthly	Annual	Key limit
StarterEntry tier	$29	$19Save 34%	incident + knowledge + task + support portal
Growth	$59	$49Save 17%	+ service catalog + SLA + on-call + cloud management
Pro	$119	$99Save 17%	+ problem/change/release/major-incident + workload + employee journeys
Enterprise	Custom	Custom	+ Freddy AI Agent + sandbox + audit logs + advanced analytics

Pricing under review · View source →

View price history →

Price history

Price tracking is just getting started for Freshservice. Full history will build as we log changes. See what we have so far →

Common questions about Freshservice

Is Freshservice worth it?: Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.
What are the pricing tiers of Freshservice?: Freshservice has 4 plans: Starter ($29/mo), Growth ($59/mo), Pro ($119/mo), Enterprise (custom).
Does Freshservice offer annual discounts?: Yes. Paying annually brings the entry plan from $29/month down to $19/month — about 20% cheaper.

Frequently asked questions

About Freshservice pricing.

Freshservice pricing starts at $29/month on monthly billing, or $19/month if billed annually — a 20% saving. Freshservice offers 4 paid plans in total, ranging from $29 to $119/month. Enterprise pricing is custom-quoted.