Does Freshservice offer a free plan or free trial?

Free-plan and free-trial availability for Freshservice isn't confirmed in our tracker yet.

What are all of Freshservice's pricing tiers?

Freshservice has 4 publicly-priced tiers as of August 18, 2026: • Starter — $29/mo ($19/mo billed annually). incident + knowledge + task + support portal. • Growth — $74/mo ($49/mo billed annually). + service catalog + SLA + on-call + cloud management. • Pro — $149/mo ($99/mo billed annually). + problem/change/release/major-incident + workload + employee journeys. • Enterprise — custom-priced. + Freddy AI Agent + sandbox + audit logs + advanced analytics.

Has Freshservice raised or lowered prices recently?

We haven't logged any price changes for Freshservice yet. Full history will build as we log changes.

How does Freshservice pricing compare to other Customer Support tools?

Freshservice sits in the mid-range for Customer Support tools. Of the 8 we track with published entry prices, 3 are cheaper and 3 are more expensive. Entry price is $29/month vs. a category median of $29/month.

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Customer SupportPublicPrices verified August 18, 2026

Freshservice

Freshservice · Customer Support

Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.

In other words, Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.

📈 See price history Visit website

Pricing summary

Starting price

$29/mo

$19/mo billed annually

Pricing model

Per Seat

Both

Key limit

Agents

Main metered limit

Additional fees

Enterprise add-ons

Custom enterprise pricing available

Free trial

14-day free trial

Pricing verified for United States.View full pricing details on Freshservice's website

Machine-readable pricing: pricing.md ↓

Alternatives to consider

Enterprise-scale ITSM? Pick ServiceNow. Jira-native? Pick Jira Service Management. Small team on tight budget? Pick Zoho Desk.

All plans

Plan	Monthly	Annual	Key limit
StarterEntry tier	$29	$19Save 34%	incident + knowledge + task + support portal
Growth	$74	$49Save 34%	+ service catalog + SLA + on-call + cloud management
Pro	$149	$99Save 34%	+ problem/change/release/major-incident + workload + employee journeys
Enterprise	Custom	Custom	+ Freddy AI Agent + sandbox + audit logs + advanced analytics

All tier prices verified August 18, 2026 · View source →

Price history

Price tracking is just getting started for Freshservice. Full history will build as we log changes. See what we have so far →

Common questions about Freshservice

Frequently asked questions

About Freshservice pricing.

Freshservice pricing starts at $29/month on monthly billing, or $19/month if billed annually — a 20% saving. Freshservice offers 4 paid plans in total, ranging from $29 to $149/month. Enterprise pricing is custom-quoted.