How much does Help Scout cost in 2026?
Help Scout's cheapest paid plan is Standard at $25/month, or $21/month billed annually (16% off). The full tier structure runs from $25 through Pro at $75/month across 4 plans. Help Scout sits in the Customer Support category, where SaaS Price Hub tracks 17 tools with verified pricing. Checked against Help Scout's pricing page.
⏱ Checked 32 days ago — this page pulls live from our directory and updates within 24 hours of any tracked price change.
What are all the Help Scout pricing tiers?
Help Scout publishes 4 plans:
- •Free: free — 5 users, 100 contacts/mo
- •Standard: $25/month ($21/month billed annually) — per user
- •Plus: $45/month ($38/month billed annually) — per user
- •Pro: $75/month ($63/month billed annually) — 10-user minimum
Is Help Scout priced per seat, per usage, or hybrid?
Help Scout is priced per seat (Per Seat), with users as the limit that drives cost.
How often does Help Scout change its pricing?
SaaS Price Hub has recorded no tracked list-price change for Help Scout in the last 12 months. Prices are sourced from the vendor's own page; verification cadence varies by tool, so check the tool page for its last confirmation date.
Full Help Scout price historyWhere can I find Help Scout's official pricing page?
Help Scout publishes its own pricing at www.helpscout.com/pricing.
Help Scout official pricing pageQuick facts about Help Scout pricing
- Pricing model
- Per Seat
- Key limit metric
- Users
- Free trial
- 15 days
- Enterprise pricing
- Available (custom quote)
- Native currency
- USD
- Category
- Customer Support
Who is Help Scout best for?
In other words, Help Scout is worth it for small support teams (3-30 agents) that want customer-facing simplicity — emails don't look like tickets — with strong knowledge base and light AI. Standard covers small teams; Plus adds custom fields and reporting; Pro adds concurrent chats and advanced features. Very easy setup. Native integrations with Slack, Salesforce, HubSpot, Shopify, and 100+ tools. Downside: automations are simpler than Zendesk or Freshdesk, and mobile app has recurring polish complaints.
What is Help Scout not for?
Bigger team needing SLA management + omnichannel? Pick Zendesk Suite, Freshdesk, or Intercom. Just email + light chat? Front (shared-inbox first).
Help Scout plans
| Plan | Monthly | Annual | Key limit |
|---|---|---|---|
| Free | 0 | 0 | 5 users, 100 contacts/mo |
| Standard | 25 | 21 | per user |
| Plus | 45 | 38 | per user |
| Pro | 75 | 63 | 10-user minimum |
Answer generated from SaaS Price Hub's vendor-sourced pricing tracker; verification cadence varies by tool. Last updated October 4, 2026.
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