Freshdesk Support Desk vs Help Scout: Pricing Comparison (2026)
Freshdesk Support Desk starts at $23/mo. Help Scout starts at $25/mo. Freshdesk Support Desk is $2/mo cheaper on the entry tier than Help Scout.
See price history: Freshdesk Support Desk · Help Scout
Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.
Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format.
All plans compared
| # | Plan | Freshdesk Support Desk monthly | Freshdesk Support Desk annual | Help Scout monthly | Help Scout annual |
|---|---|---|---|---|---|
| 1 | Free | 0 | 0 | 0 | 0 |
| 2 | Growth / Standard | 23 | 19 | 25 | 21 |
| 3 | Pro / Plus | 66 | 55 | 45 | 38 |
| 4 | Enterprise / Pro | 107 | 89 | 75 | 63 |
What each is best for
Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.
Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format.
At a glance
| Freshdesk Support Desk | Help Scout | |
|---|---|---|
| Free plan | Yes | — |
| Entry price | $23/mo | $25/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Seat |
| Last verified | July 31, 2026 | July 31, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified July 31, 2026. Tracked daily.