Chatwoot vs Help Scout: pricing, plans, and positioning compared
Verified pricing and side-by-side plan structures. Updated daily.
Side-by-side comparison
Chatwoot Customer Support | Help Scout Customer Support | |
|---|---|---|
| Entry price | $19/mo | $25/mo |
| Annual discount | — | −16% |
| Free plan | Yes | — |
| Number of tiers | 4 | 4 |
| Positioning | Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API. | Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format. |
| Full pricing | View full pricing | View full pricing |
Plan-by-plan comparison
| # | Chatwoot | Help Scout |
|---|---|---|
| 1 | Hacker Monthly: 0 · Annual: 0 2 agents, 500 conversations/mo, live chat only | Free Monthly: 0 · Annual: 0 5 users, 100 contacts/mo |
| 2 | Startups Monthly: 19 · Annual: 19 unlimited conversations + 300 Captain AI credits | Standard Monthly: 25 · Annual: 21 per user |
| 3 | Business Monthly: 39 · Annual: 39 500 Captain AI credits | Plus Monthly: 45 · Annual: 38 per user |
| 4 | Enterprise Monthly: 99 · Annual: 99 800 Captain AI credits + advanced controls | Pro Monthly: 75 · Annual: 63 10-user minimum |