Freshservice vs Help Scout: Pricing Comparison (2026)
Freshservice starts at $29/mo. Help Scout starts at $25/mo. Help Scout is $4/mo cheaper on the entry tier than Freshservice.
See price history: Freshservice · Help Scout
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format.
All plans compared
| # | Plan | Freshservice monthly | Freshservice annual | Help Scout monthly | Help Scout annual |
|---|---|---|---|---|---|
| 1 | Starter / Free | 29 | 19 | 0 | 0 |
| 2 | Growth / Standard | 74 | 49 | 25 | 21 |
| 3 | Pro / Plus | 149 | 99 | 45 | 38 |
| 4 | Enterprise / Pro | custom | custom | 75 | 63 |
What each is best for
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
Customer support platform positioned as the alternative to Zendesk for teams that want email-first support (not ticket-first). Distinctive for its shared inbox UX — customer conversations look like Gmail threads, not tickets. Priced $22-$65/user/mo. Bootstrapped by Nick Francis (still founder-led after 15 years). Popular with SMBs and mid-market SaaS whose support volume is manageable in an inbox format.
At a glance
| Freshservice | Help Scout | |
|---|---|---|
| Free plan | — | — |
| Entry price | $29/mo | $25/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Seat |
| Last verified | August 18, 2026 | August 17, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified August 18, 2026. Tracked daily.