Beam AI vs Decagon — Pricing, Plans, and Verified Costs (2026)
Both Beam AI and Decagon use custom pricing — request quotes from each to compare.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Beam AI (Per Usage) — Beam AI bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
- Decagon (Per Usage) — Decagon bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Enterprise AI agent platform for building autonomous business process agents — procurement, IT ops, HR workflows. Pricing: enterprise-only, all custom-quoted. Reported deals starting mid-five figures, scaling to $500K+/year for multi-agent deployments. Focus on internal automation, not customer-facing support.
AI-native customer support agent platform. Decagon builds autonomous AI agents for support ops, focused on complex multi-step resolutions. Enterprise-only, all pricing custom-quoted. Reported deals start $100K+/year; well-known customers include Duolingo, Notion, Substack. Raised $131M Series B in 2026.
All plans compared
| Tier role | Plan | Beam AI monthly | Beam AI annual | Decagon monthly | Decagon annual |
|---|---|---|---|---|---|
| Enterprise | Enterprise | Custom | Custom | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Beam AI is worth it if… enterprises that want to deploy AI agents for internal workflows (procurement, IT ops, HR) rather than customer support. Different buyer than Ada or Decagon — internal ops leader, not head of CX.
Decagon is worth it if… Decagon is worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI. Positioning is against Ada and Sierra; Decagon's angle is deep enterprise-workflow integration (Zendesk/Intercom/Salesforce Service Cloud).
Bottom line: Similar positioning, closer to a preference call than a strategic one.
Choose Beam AI over Decagon if…
Choose Beam AI if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Beam AI is built for: enterprises that want to deploy AI agents for internal workflows (procurement, IT ops, HR) rather than customer support.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Decagon if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Decagon is built for: worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Beam AI | Decagon | |
|---|---|---|
| Free plan | No | No |
| Entry price | Custom | Custom |
| Enterprise available | Yes | Yes |
| Pricing model | Per Usage | Per Usage |
| Last verified | — | September 20, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 20, 2026. Tracked daily.