Does Tidio offer a free plan or free trial?

Yes to both. Tidio has a free plan (with limitations noted below) and also offers a 7-day free trial of paid plans.

What are all of Tidio's pricing tiers?

Tidio has 4 publicly-priced tiers as of August 22, 2026: • Free — free. 50 conversations/mo, live chat only. • Starter — $29/mo ($24.17/mo billed annually). 100 billable conversations/mo. • Growth — $59/mo ($49.17/mo billed annually). 250 billable conversations/mo. • Plus — $749/mo. custom limits + advanced features (Lyro AI billed separately).

Has Tidio raised or lowered prices recently?

Yes. Tidio has had 2 price changes in the last 90 days. Most recent: Entry tier fell from $39 to $29/month on Aug 27, 2026. See full history at /tools/tidio/price-history.

How does Tidio pricing compare to other Customer Support tools?

Tidio sits in the mid-range for Customer Support tools. Of the 8 we track with published entry prices, 3 are cheaper and 3 are more expensive. Entry price is $29/month vs. a category median of $29/month.

Back to Customer Support

Customer SupportPublicPrices verified August 22, 2026

Tidio

Tidio · Customer Support

Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.

In other words, Tidio is worth it for e-commerce SMBs and small service businesses (1-25 agents) that want live chat + chatbot + email + WhatsApp inbox in one tool — particularly if you're on Shopify or WooCommerce. Free tier covers basic live chat; Starter adds triggers; Growth adds advanced automation; Plus adds enterprise features. Very easy setup (Shopify/WooCommerce apps in 5 minutes). Native integrations with Shopify, WooCommerce, WordPress, Zapier, and 50+ e-commerce tools. Downside: knowledge base is thin compared to Intercom/Zendesk, and chatbot builder is simpler than Intercom's Fin AI.

📈 See price history Visit website

Pricing summary

Starting price

$0 / month

No monthly fees

Pricing model

Per Usage

Pay as you go

Key limit

Conversations/month

Main metered limit

Additional fees

Varies

RESOLVED 2026-08-14: The 2026-07-28 uncertainty over whether Starter monthly is $29 or $39 is now closed — it is $29/mo monthly, $24.17/mo annual (~17% annual discount), confirmed by two independent sources (featurebase.app, chatarmin.com). Entry Price fields were already correct at $29/$24.17, so no price movement and no Weekly Price Changes row. Corrected the Pricing Tiers field, which still carried the stale 'Starter | 39 | 29' line, and corrected Growth annual $49 -> $49.17. FLAG FOR MANUAL REVIEW: the Weekly Price Changes snapshot dated 2026-06-11 (Tidio / Entry / $39 monthly / Direction=Up) contradicts both the stored entry price and today's verification, and is likely a false 'price increased' record. Recommend deleting or correcting it. Also note Lyro AI is a separate add-on ($32.50-$39/mo) and is not included in tier prices.

Free trial

7-day free trial + free plan

Pricing verified for United States.View full pricing details on Tidio's website

Machine-readable pricing: pricing.md ↓

See all tracked changes →

Alternatives to consider

Enterprise support + ticketing? Pick Zendesk or Intercom. Just live chat on tight budget? Crisp free tier. Open-source? Chatwoot Community.

All plans

Plan	Monthly	Annual	Key limit
Free	Free	Free	50 conversations/mo, live chat only
StarterEntry tier	$29	$24.17Save 17%	100 billable conversations/mo
Growth	$59	$49.17Save 17%	250 billable conversations/mo
Plus	$749	Custom	custom limits + advanced features (Lyro AI billed separately)

All tier prices verified August 22, 2026 · View source →

Price history

Price tracking is just getting started for Tidio. Full history will build as we log changes. See what we have so far →

Common questions about Tidio

Frequently asked questions

About Tidio pricing.

Tidio pricing starts at $29/month on monthly billing, or $24.17/month if billed annually — a 17% saving. Tidio offers 4 paid plans in total, ranging from $29 to $749/month. Enterprise pricing is custom-quoted.