Customer SupportPublicPricing under review

Tidio Pricing

Tidio · Customer Support

Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.

In other words, Tidio is worth it for e-commerce SMBs and small service businesses (1-25 agents) that want live chat + chatbot + email + WhatsApp inbox in one tool — particularly if you're on Shopify or WooCommerce. Free tier covers basic live chat; Starter adds triggers; Growth adds advanced automation; Plus adds enterprise features. Very easy setup (Shopify/WooCommerce apps in 5 minutes). Native integrations with Shopify, WooCommerce, WordPress, Zapier, and 50+ e-commerce tools. Downside: knowledge base is thin compared to Intercom/Zendesk, and chatbot builder is simpler than Intercom's Fin AI.

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Pricing summary

Starting price

$29/mo

Entry plan; usage billed on top

Pricing model

Per Usage

Plan fee + usage

Key limit

Conversations/month

Main metered limit

Free trial

7-day free trial + free plan

Pricing verified for United States.View full pricing details on Tidio's website

Machine-readable pricing: pricing.md ↓

See all tracked changes →

Alternatives to consider

Enterprise support + ticketing? Pick Zendesk or Intercom. Just live chat on tight budget? Crisp free tier. Open-source? Chatwoot Community.

All plans

See a plain-English answer to “How much does Tidio cost?” →

Plan	Monthly	Annual	Key limit
Free	Free	Free	50 conversations/mo, live chat only
StarterEntry tier	$29	$24.17Save 17%	100 billable conversations/mo
Growth	$59	$49.17Save 17%	250 billable conversations/mo
Plus	$749	Custom	custom limits + advanced features (Lyro AI billed separately)

Pricing under review · View source →

View price history →

Price history

Price tracking is just getting started for Tidio. Full history will build as we log changes. See what we have so far →

Common questions about Tidio

Is Tidio worth it?: Tidio is worth it for e-commerce SMBs and small service businesses (1-25 agents) that want live chat + chatbot + email + WhatsApp inbox in one tool — particularly if you're on Shopify or WooCommerce. Free tier covers basic live chat; Starter adds triggers; Growth adds advanced automation; Plus adds enterprise features.
What are the pricing tiers of Tidio?: Tidio has 4 plans: Free (free), Starter ($29/mo), Growth ($59/mo), Plus ($749/mo).
Does Tidio offer annual discounts?: Yes. Paying annually brings the entry plan from $29/month down to $24.17/month — about 17% cheaper.

Frequently asked questions

About Tidio pricing.

Tidio pricing starts at $29/month on monthly billing, or $24.17/month if billed annually — a 17% saving. Tidio offers 4 paid plans in total, ranging from $29 to $749/month. Enterprise pricing is custom-quoted.

Yes to both. Tidio has a free plan (with limitations noted below) and also offers a 7-day free trial of paid plans.

Tidio has 4 publicly-priced tiers as of September 28, 2026:
• Free — free. 50 conversations/mo, live chat only.
• Starter — $29/mo ($24.17/mo billed annually). 100 billable conversations/mo.
• Growth — $59/mo ($49.17/mo billed annually). 250 billable conversations/mo.
• Plus — $749/mo. custom limits + advanced features (Lyro AI billed separately).

Tidio's pricing has been stable since Oct 11, 2026. See full history at /tools/tidio/price-history.

Tidio sits in the mid-range for Customer Support tools. Of the 9 we track with published entry prices, 3 are cheaper and 4 are more expensive. Entry price is $29/month vs. a category median of $29/month.