Beam AI vs Freshservice — Pricing, Plans, and Verified Costs (2026)
Freshservice starts at $29/mo. Beam AI uses custom pricing — request a quote to compare.
See price history: Beam AI · Freshservice
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Beam AI (Per Usage) — Beam AI bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
- Freshservice (Per Seat) — Freshservice bills on a fixed plan from $29/mo, so the listed price is what you pay regardless of volume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Enterprise AI agent platform for building autonomous business process agents — procurement, IT ops, HR workflows. Pricing: enterprise-only, all custom-quoted. Reported deals starting mid-five figures, scaling to $500K+/year for multi-agent deployments. Focus on internal automation, not customer-facing support.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
All plans compared
| Tier role | Plan | Beam AI monthly | Beam AI annual | Freshservice monthly | Freshservice annual |
|---|---|---|---|---|---|
| Entry paid | — / Starter | — | — | $29 | $19 |
| Mid tier | — / Growth | — | — | $74 | $49 |
| Pro / power | — / Pro | — | — | $149 | $99 |
| Enterprise | Enterprise | Custom | Custom | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Beam AI is worth it if… enterprises that want to deploy AI agents for internal workflows (procurement, IT ops, HR) rather than customer support. Different buyer than Ada or Decagon — internal ops leader, not head of CX.
Freshservice is worth it if… Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.
Bottom line: Choose based on how you want to pay — Beam AI is per usage, Freshservice is per seat.
Choose Beam AI over Freshservice if…
Choose Beam AI if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Beam AI is built for: enterprises that want to deploy AI agents for internal workflows (procurement, IT ops, HR) rather than customer support.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Freshservice if…
- You want fixed-price predictability (per seat, from $29/mo).
- You match the profile Freshservice is built for: ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Beam AI | Freshservice | |
|---|---|---|
| Free plan | No | No |
| Entry price | Custom | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Usage | Per Seat |
| Last verified | — | September 16, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 16, 2026. Tracked daily.