Beam AI vs Tidio — Pricing, Plans, and Verified Costs (2026)
Tidio starts at $29/mo. Beam AI uses custom pricing — request a quote to compare.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Beam AI (Per Usage) — Beam AI bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
- Tidio (Per Usage) — Tidio bills purely on usage — Conversations/month. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Enterprise AI agent platform for building autonomous business process agents — procurement, IT ops, HR workflows. Pricing: enterprise-only, all custom-quoted. Reported deals starting mid-five figures, scaling to $500K+/year for multi-agent deployments. Focus on internal automation, not customer-facing support.
Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.
All plans compared
| Tier role | Plan | Beam AI monthly | Beam AI annual | Tidio monthly | Tidio annual |
|---|---|---|---|---|---|
| Free / starter | — / Free | — | — | Free | Free |
| Entry paid | — / Starter | — | — | $29 | $24.17 |
| Mid tier | — / Growth | — | — | $59 | $49.17 |
| Pro / power | — / Plus | — | — | $749 | Custom |
| Enterprise | Enterprise / — | Custom | Custom | — | — |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Beam AI is worth it if… enterprises that want to deploy AI agents for internal workflows (procurement, IT ops, HR) rather than customer support. Different buyer than Ada or Decagon — internal ops leader, not head of CX.
Tidio is worth it if… e-commerce SMBs and small service businesses (1-25 agents) that want live chat + chatbot + email + WhatsApp inbox in one tool — particularly if you're on Shopify or WooCommerce. Free tier covers basic live chat; Starter adds triggers; Growth adds advanced automation; Plus adds enterprise features.
Bottom line: Similar positioning, closer to a preference call than a strategic one.
Choose Beam AI over Tidio if…
Choose Beam AI if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Beam AI is built for: enterprises that want to deploy AI agents for internal workflows (procurement, IT ops, HR) rather than customer support.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Tidio if…
- You want to pay only for actual usage (per usage, from $29/mo).
- You match the profile Tidio is built for: e-commerce SMBs and small service businesses (1-25 agents) that want live chat + chatbot + email + WhatsApp inbox in one tool — particularly if you're on Shopify or WooCommerce.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Beam AI | Tidio | |
|---|---|---|
| Free plan | No | Yes |
| Entry price | Custom | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Usage | Per Usage |
| Last verified | — | September 19, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 19, 2026. Tracked daily.