Chatwoot vs Sierra — Pricing, Plans, and Verified Costs (2026)
Chatwoot starts at $19/mo. Sierra uses custom pricing — request a quote to compare.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Chatwoot (Per Seat) — Chatwoot bills on a fixed plan from $19/mo, so the listed price is what you pay regardless of volume.
- Sierra (Per Usage) — Sierra bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.
AI-native customer experience platform founded by Bret Taylor (ex-Salesforce COO) and Clay Bavor (ex-Google). Positioned to compete with Ada + Decagon at the strategic enterprise level. All pricing custom-quoted, reported deals $200K-1M+/year. Customers include WeightWatchers, SonderMind, SoFi.
All plans compared
| Tier role | Plan | Chatwoot monthly | Chatwoot annual | Sierra monthly | Sierra annual |
|---|---|---|---|---|---|
| Free / starter | Hacker / — | Free | Free | — | — |
| Entry paid | Startups / — | $19 | $19 | — | — |
| Teams | Business / — | $39 | $39 | — | — |
| Enterprise | Enterprise | $99 | $99 | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Chatwoot is worth it if… Chatwoot is the open-source Intercom alternative for teams (2-100 agents) that want customer messaging + shared inbox + Captain AI — with the option to self-host if data sovereignty matters. Free Hacker tier covers 2 agents; Startups scales for small teams; Business adds more Captain AI credits and admin controls.
Sierra is worth it if… Sierra is only worth engaging with if you're a mid-market or enterprise support org running a serious evaluation of autonomous AI agents — the co-founders' pedigree (Bret Taylor ex-Salesforce COO) opens doors that other startups can't. Deal size $200K-1M+/year.
Bottom line: Choose based on how you want to pay — Chatwoot is per seat, Sierra is per usage.
Choose Chatwoot over Sierra if…
Choose Chatwoot if…
- You want fixed-price predictability (per seat, from $19/mo).
- You match the profile Chatwoot is built for: the open-source Intercom alternative for teams (2-100 agents) that want customer messaging + shared inbox + Captain AI — with the option to self-host if data sovereignty matters.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Sierra if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Sierra is built for: only worth engaging with if you're a mid-market or enterprise support org running a serious evaluation of autonomous AI agents — the co-founders' pedigree (Bret Taylor ex-Salesforce COO) opens doors that other startups can't.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Chatwoot | Sierra | |
|---|---|---|
| Free plan | Yes | No |
| Entry price | $19/mo | Custom |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Usage |
| Last verified | September 12, 2026 | September 20, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 20, 2026. Tracked daily.