Chatwoot vs Voiceflow — Pricing, Plans, and Verified Costs (2026)
Chatwoot starts at $19/mo. Voiceflow uses custom pricing — request a quote to compare.
Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.
AI agent + conversation design platform for building chat and voice bots. Pricing: Sandbox Free (2 workspaces), Pro $60/mo (10 workspaces + advanced features), Teams $185/mo (5 seats + collaboration), Enterprise custom. Popular with product teams building conversational interfaces without full engineering effort.
All plans compared
| Tier role | Plan | Chatwoot monthly | Chatwoot annual | Voiceflow monthly | Voiceflow annual |
|---|---|---|---|---|---|
| Free / starter | Hacker / Sandbox | Free | Free | Free | Free |
| Entry paid | Startups / Pro | $19 | $19 | $60 | $50 |
| Teams | Business / Teams | $39 | $39 | $185 | $150 |
| Enterprise | Enterprise | $99 | $99 | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Chatwoot is worth it if… Chatwoot is the open-source Intercom alternative for teams (2-100 agents) that want customer messaging + shared inbox + Captain AI — with the option to self-host if data sovereignty matters. Free Hacker tier covers 2 agents; Startups scales for small teams; Business adds more Captain AI credits and admin controls.
Voiceflow is worth it if… product teams that want to design conversational AI (chat + voice) with a visual editor + collaborative workflows. Pro at $60/mo suits solo builders; Teams at $185/mo suits collaboration-heavy teams.
Bottom line: Choose based on how you want to pay — Chatwoot is per seat, Voiceflow is tiered.
Choose Chatwoot over Voiceflow if…
Choose Chatwoot if…
- You want fixed-price predictability (per seat, from $19/mo).
- You match the profile Chatwoot is built for: the open-source Intercom alternative for teams (2-100 agents) that want customer messaging + shared inbox + Captain AI — with the option to self-host if data sovereignty matters.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Voiceflow if…
- You want fixed-price predictability (tiered, custom pricing).
- You match the profile Voiceflow is built for: product teams that want to design conversational AI (chat + voice) with a visual editor + collaborative workflows.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Chatwoot | Voiceflow | |
|---|---|---|
| Free plan | Yes | No |
| Entry price | $19/mo | Custom |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Tiered |
| Last verified | September 12, 2026 | — |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 12, 2026. Tracked daily.