Chatwoot vs Zendesk Suite: Pricing Comparison (2026)
Chatwoot starts at $19/mo. Zendesk Suite starts at $69/mo. Chatwoot is $50/mo cheaper on the entry tier than Zendesk Suite.
See price history: Chatwoot · Zendesk Suite
Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.
The dominant enterprise customer support platform, taken private by Hellman & Friedman + Permira for $10.2B in 2022. Distinctive for its outcome-based AI agent pricing ($1.50-$2.00 per AI-resolved ticket) rolled out in 2026 — the first major SaaS vendor to price for outcomes rather than seats. Suite Team at $55/agent/month is the entry, but per-resolution AI billing scales unpredictably. PE-owned means expect margin work at renewal.
All plans compared
| # | Plan | Chatwoot monthly | Chatwoot annual | Zendesk Suite monthly | Zendesk Suite annual |
|---|---|---|---|---|---|
| 1 | Hacker / Suite Team | 0 | 0 | 69 | 55 |
| 2 | Startups / Suite Growth | 19 | 19 | 115 | 89 |
| 3 | Business / Suite Professional | 39 | 39 | 149 | 115 |
| 4 | Enterprise / Suite Enterprise | 99 | 99 | custom | custom |
What each is best for
Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.
The dominant enterprise customer support platform, taken private by Hellman & Friedman + Permira for $10.2B in 2022. Distinctive for its outcome-based AI agent pricing ($1.50-$2.00 per AI-resolved ticket) rolled out in 2026 — the first major SaaS vendor to price for outcomes rather than seats. Suite Team at $55/agent/month is the entry, but per-resolution AI billing scales unpredictably. PE-owned means expect margin work at renewal.
At a glance
| Chatwoot | Zendesk Suite | |
|---|---|---|
| Free plan | Yes | — |
| Entry price | $19/mo | $69/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Seat |
| Last verified | July 22, 2026 | July 28, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified July 28, 2026. Tracked daily.