Crisp vs Zendesk Suite: Pricing Comparison (2026)
Crisp starts at $48.6/mo. Zendesk Suite starts at $69/mo. Crisp is $20.4/mo cheaper on the entry tier than Zendesk Suite.
See price history: Crisp · Zendesk Suite
French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce.
Zendesk Suite is Zendesk's flagship omnichannel customer service platform — ticketing, chat, phone, email, knowledge base, and help center in one product. Suite Team at $69/agent/mo (monthly billing, ~$55/agent annual) is the entry tier. Zendesk also sells 2 standalone products with independent pricing not tracked here: Zendesk Support (basic ticketing only, cheaper at $19-23/agent/mo), Zendesk Sell (standalone sales CRM, rarely bought standalone). Suite is the packaged bundle most customers buy. Popular with mid-market to enterprise support teams. Note: Zendesk is moving toward automated-resolution pricing in 2026 (per-resolution charges layered on top of seat prices).
All plans compared
| # | Plan | Crisp monthly | Crisp annual | Zendesk Suite monthly | Zendesk Suite annual |
|---|---|---|---|---|---|
| 1 | Free / Suite Team | 0 | 0 | 69 | 55 |
| 2 | Mini / Suite Growth (RETIRED from Customer Service Suite, 2026) | 48.60 | 48.60 | 115 | 89 |
| 3 | Essentials / Suite Professional | 102.60 | 102.60 | 149 | 115 |
| 4 | Plus / Suite Enterprise | 318.60 | 318.60 | custom | custom |
What each is best for
French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce.
Zendesk Suite is Zendesk's flagship omnichannel customer service platform — ticketing, chat, phone, email, knowledge base, and help center in one product. Suite Team at $69/agent/mo (monthly billing, ~$55/agent annual) is the entry tier. Zendesk also sells 2 standalone products with independent pricing not tracked here: Zendesk Support (basic ticketing only, cheaper at $19-23/agent/mo), Zendesk Sell (standalone sales CRM, rarely bought standalone). Suite is the packaged bundle most customers buy. Popular with mid-market to enterprise support teams. Note: Zendesk is moving toward automated-resolution pricing in 2026 (per-resolution charges layered on top of seat prices).
At a glance
| Crisp | Zendesk Suite | |
|---|---|---|
| Free plan | Yes | — |
| Entry price | $48.6/mo | $69/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Flat Rate | Per Seat |
| Last verified | August 31, 2026 | August 30, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified August 31, 2026. Tracked daily.
Frequently asked questions
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Common questions about Crisp and Zendesk Suite
- How much does Crisp cost in 2026?
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- How often does Crisp change prices?
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- How much does Zendesk Suite cost in 2026?
- Does Zendesk Suite have a free plan?
- How often does Zendesk Suite change prices?
- What are the best Zendesk Suite alternatives in 2026?