Freshservice vs Voiceflow — Pricing, Plans, and Verified Costs (2026)
Freshservice starts at $29/mo. Voiceflow uses custom pricing — request a quote to compare.
See price history: Freshservice · Voiceflow
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
AI agent + conversation design platform for building chat and voice bots. Pricing: Sandbox Free (2 workspaces), Pro $60/mo (10 workspaces + advanced features), Teams $185/mo (5 seats + collaboration), Enterprise custom. Popular with product teams building conversational interfaces without full engineering effort.
All plans compared
| Tier role | Plan | Freshservice monthly | Freshservice annual | Voiceflow monthly | Voiceflow annual |
|---|---|---|---|---|---|
| Free / starter | — / Sandbox | — | — | Free | Free |
| Entry paid | Starter / Pro | $29 | $19 | $60 | $50 |
| Mid tier | Growth / — | $74 | $49 | — | — |
| Pro / power | Pro / — | $149 | $99 | — | — |
| Teams | — / Teams | — | — | $185 | $150 |
| Enterprise | Enterprise | Custom | Custom | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Freshservice is worth it if… Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.
Voiceflow is worth it if… product teams that want to design conversational AI (chat + voice) with a visual editor + collaborative workflows. Pro at $60/mo suits solo builders; Teams at $185/mo suits collaboration-heavy teams.
Bottom line: Choose based on how you want to pay — Freshservice is per seat, Voiceflow is tiered.
Choose Freshservice over Voiceflow if…
Choose Freshservice if…
- You want fixed-price predictability (per seat, from $29/mo).
- You match the profile Freshservice is built for: ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Voiceflow if…
- You want fixed-price predictability (tiered, custom pricing).
- You match the profile Voiceflow is built for: product teams that want to design conversational AI (chat + voice) with a visual editor + collaborative workflows.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Freshservice | Voiceflow | |
|---|---|---|
| Free plan | No | No |
| Entry price | $29/mo | Custom |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Tiered |
| Last verified | September 16, 2026 | — |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 16, 2026. Tracked daily.