Freshservice vs Zendesk Suite: Pricing Comparison (2026)
Freshservice starts at $29/mo. Zendesk Suite starts at $69/mo. Freshservice is $40/mo cheaper on the entry tier than Zendesk Suite.
See price history: Freshservice · Zendesk Suite
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
Zendesk Suite is Zendesk's flagship omnichannel customer service platform — ticketing, chat, phone, email, knowledge base, and help center in one product. Suite Team at $69/agent/mo (monthly billing, ~$55/agent annual) is the entry tier. Zendesk also sells 2 standalone products with independent pricing not tracked here: Zendesk Support (basic ticketing only, cheaper at $19-23/agent/mo), Zendesk Sell (standalone sales CRM, rarely bought standalone). Suite is the packaged bundle most customers buy. Popular with mid-market to enterprise support teams. Note: Zendesk is moving toward automated-resolution pricing in 2026 (per-resolution charges layered on top of seat prices).
All plans compared
| # | Plan | Freshservice monthly | Freshservice annual | Zendesk Suite monthly | Zendesk Suite annual |
|---|---|---|---|---|---|
| 1 | Starter / Suite Team | 29 | 19 | 69 | 55 |
| 2 | Growth / Suite Growth (RETIRED from Customer Service Suite, 2026) | 74 | 49 | 115 | 89 |
| 3 | Pro / Suite Professional | 149 | 99 | 149 | 115 |
| 4 | Enterprise / Suite Enterprise | custom | custom | custom | custom |
What each is best for
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
Zendesk Suite is Zendesk's flagship omnichannel customer service platform — ticketing, chat, phone, email, knowledge base, and help center in one product. Suite Team at $69/agent/mo (monthly billing, ~$55/agent annual) is the entry tier. Zendesk also sells 2 standalone products with independent pricing not tracked here: Zendesk Support (basic ticketing only, cheaper at $19-23/agent/mo), Zendesk Sell (standalone sales CRM, rarely bought standalone). Suite is the packaged bundle most customers buy. Popular with mid-market to enterprise support teams. Note: Zendesk is moving toward automated-resolution pricing in 2026 (per-resolution charges layered on top of seat prices).
At a glance
| Freshservice | Zendesk Suite | |
|---|---|---|
| Free plan | — | — |
| Entry price | $29/mo | $69/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Seat |
| Last verified | August 28, 2026 | August 30, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified August 30, 2026. Tracked daily.