Tidio vs Voiceflow — Pricing, Plans, and Verified Costs (2026)
Tidio starts at $29/mo. Voiceflow starts at $60/mo. Tidio is $31/mo cheaper on the entry tier than Voiceflow.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Tidio (Per Usage) — Tidio bills on usage — Conversations/month on top of a paid plan starting at $29/mo. The plan includes an allowance; anything beyond it is metered.
- Voiceflow (Tiered) — Voiceflow bills on a fixed plan from $60/mo, so the listed price is what you pay regardless of volume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.
AI agent + conversation design platform for building chat and voice bots. Pricing: Sandbox Free (2 workspaces), Pro $60/mo (10 workspaces + advanced features), Teams $185/mo (5 seats + collaboration), Enterprise custom. Popular with product teams building conversational interfaces without full engineering effort.
All plans compared
| Tier role | Plan | Tidio monthly | Tidio annual | Voiceflow monthly | Voiceflow annual |
|---|---|---|---|---|---|
| Free / starter | Free / Sandbox | Free | Free | Free | Free |
| Entry paid | Starter / Pro | $29 | $24.17 | $60 | $54 |
| Mid tier | Growth / — | $59 | $49.17 | — | — |
| Pro / power | Plus / — | $749 | Custom | — | — |
| Teams | — / Teams | — | — | $150 | $135 |
| Enterprise | — / Enterprise | — | — | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Tidio is worth it if… e-commerce SMBs and small service businesses (1-25 agents) that want live chat + chatbot + email + WhatsApp inbox in one tool — particularly if you're on Shopify or WooCommerce. Free tier covers basic live chat; Starter adds triggers; Growth adds advanced automation; Plus adds enterprise features.
Voiceflow is worth it if… product teams that want to design conversational AI (chat + voice) with a visual editor + collaborative workflows. Pro at $60/mo suits solo builders; Teams at $185/mo suits collaboration-heavy teams.
Bottom line: Choose based on how you want to pay — Tidio is per usage, Voiceflow is tiered.
Choose Tidio over Voiceflow if…
Choose Tidio if…
- You want to pay only for actual usage (per usage, from $29/mo).
- You match the profile Tidio is built for: e-commerce SMBs and small service businesses (1-25 agents) that want live chat + chatbot + email + WhatsApp inbox in one tool — particularly if you're on Shopify or WooCommerce.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Voiceflow if…
- You want fixed-price predictability (tiered, from $60/mo).
- You match the profile Voiceflow is built for: product teams that want to design conversational AI (chat + voice) with a visual editor + collaborative workflows.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Tidio | Voiceflow | |
|---|---|---|
| Free plan | Yes | No |
| Entry price | $29/mo | $60/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Usage | Tiered |
| Verification | Pricing under review | Checked October 4, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified October 4, 2026. Verification cadence varies by tool; check each tool page.