Tidio vs Zendesk Suite: Pricing Comparison (2026)
Tidio starts at $29/mo. Zendesk Suite starts at $69/mo. Tidio is $40/mo cheaper on the entry tier than Zendesk Suite.
See price history: Tidio · Zendesk Suite
Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.
The dominant enterprise customer support platform, taken private by Hellman & Friedman + Permira for $10.2B in 2022. Distinctive for its outcome-based AI agent pricing ($1.50-$2.00 per AI-resolved ticket) rolled out in 2026 — the first major SaaS vendor to price for outcomes rather than seats. Suite Team at $55/agent/month is the entry, but per-resolution AI billing scales unpredictably. PE-owned means expect margin work at renewal.
All plans compared
| # | Plan | Tidio monthly | Tidio annual | Zendesk Suite monthly | Zendesk Suite annual |
|---|---|---|---|---|---|
| 1 | Free / Suite Team | 0 | 0 | 69 | 55 |
| 2 | Starter / Suite Growth | 39 | 29 | 115 | 89 |
| 3 | Growth / Suite Professional | 59 | 49 | 149 | 115 |
| 4 | Plus / Suite Enterprise | 749 | 622 | custom | custom |
What each is best for
Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.
The dominant enterprise customer support platform, taken private by Hellman & Friedman + Permira for $10.2B in 2022. Distinctive for its outcome-based AI agent pricing ($1.50-$2.00 per AI-resolved ticket) rolled out in 2026 — the first major SaaS vendor to price for outcomes rather than seats. Suite Team at $55/agent/month is the entry, but per-resolution AI billing scales unpredictably. PE-owned means expect margin work at renewal.
At a glance
| Tidio | Zendesk Suite | |
|---|---|---|
| Free plan | Yes | — |
| Entry price | $29/mo | $69/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Usage | Per Seat |
| Last verified | July 28, 2026 | July 28, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified July 28, 2026. Tracked daily.