Does Freshdesk offer a free plan or free trial?

Yes to both. Freshdesk has a free plan (with limitations noted below) and also offers a 21-day free trial of paid plans.

What are all of Freshdesk's pricing tiers?

Tier details for Freshdesk are not yet in our tracker. Check Freshdesk's official pricing page.

Has Freshdesk raised or lowered prices recently?

Freshdesk's pricing has been stable since Jul 29, 2026. See full history at /tools/freshdesk/price-history.

How does Freshdesk pricing compare to other Customer Support tools?

Freshdesk is on the lower end of Customer Support pricing. Of the 7 Customer Support tools we track with published entry prices, Freshdesk is among the 1 cheapest at $15/month. The cheapest option in this category is Chatwoot at $19/month.

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Customer SupportPublicPrices verified July 24, 2026

Freshdesk Pricing

Freshdesk · Customer Support

Freshdesk pricing starts at $15/user/month for the Entry plan (or $12/month billed annually). The entry price has been stable since Jul 29, 2026.

Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.

📈 See price history Visit website

Starts at

$15/mo

$12/mo billed annually

Annual discount

Save 23% with annual billing

Free plan21-day free trialPer SeatBothEnterprise available

All plans

Full tier structure not yet published — check back soon.

Price history

Price tracking is just getting started for Freshdesk. Full history will build as we log changes. See what we have so far →

Common questions about Freshdesk

Frequently asked questions

About Freshdesk pricing.

Freshdesk pricing starts at $15/month on monthly billing, or $12/month if billed annually — a 23% saving. Enterprise pricing is custom-quoted.

Alternatives in Customer Support (6)

See how Freshdesk compares to other Customer Support tools we track. Prices verified daily.

At a glance

Key limit metric: Agents
Pricing transparency: Public

Integrations

Integrates and connects

API access

Yes

Zapier / Make native

Yes

Ease of use

Easy

Key integrations

SlackShopifyJiraSalesforceWhatsApp

Compare Freshdesk with

Freshdesk vs Chatwoot Freshdesk vs Help Scout Freshdesk vs Tidio Freshdesk vs Intercom Essential Freshdesk vs Crisp

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