Chatwoot vs Freshdesk Support Desk: Pricing Comparison (2026)
Chatwoot starts at $19/mo. Freshdesk Support Desk starts at $23/mo. Chatwoot is $4/mo cheaper on the entry tier than Freshdesk Support Desk.
See price history: Chatwoot · Freshdesk Support Desk
Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.
Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.
All plans compared
| # | Plan | Chatwoot monthly | Chatwoot annual | Freshdesk Support Desk monthly | Freshdesk Support Desk annual |
|---|---|---|---|---|---|
| 1 | Hacker / Free | 0 | 0 | 0 | 0 |
| 2 | Startups / Growth | 19 | 19 | 23 | 19 |
| 3 | Business / Pro | 39 | 39 | 66 | 55 |
| 4 | Enterprise | 99 | 99 | 107 | 89 |
What each is best for
Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.
Customer support platform from Freshworks, positioned as the direct alternative to Zendesk at roughly half the price. Distinctive for its unified agent workspace (email, chat, phone, social in one view) and its genuine free tier for up to 10 agents. Priced $15-$79/agent/month (annual billing). Popular with SMBs pivoting from shared inbox tools like Front to real ticketing. Recently added Freddy AI Copilot for automated ticket suggestions.
At a glance
| Chatwoot | Freshdesk Support Desk | |
|---|---|---|
| Free plan | Yes | Yes |
| Entry price | $19/mo | $23/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Seat |
| Last verified | July 30, 2026 | July 31, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified July 31, 2026. Tracked daily.