Chatwoot vs Tidio: Pricing Comparison (2026)
Chatwoot starts at $19/mo. Tidio starts at $29/mo. Chatwoot is $10/mo cheaper on the entry tier than Tidio.
Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.
Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.
All plans compared
| # | Plan | Chatwoot monthly | Chatwoot annual | Tidio monthly | Tidio annual |
|---|---|---|---|---|---|
| 1 | Hacker / Free | 0 | 0 | 0 | 0 |
| 2 | Startups / Starter | 19 | 19 | 39 | 29 |
| 3 | Business / Growth | 39 | 39 | 59 | 49 |
| 4 | Enterprise / Plus | 99 | 99 | 749 | 622 |
What each is best for
Open-source customer support platform positioned as the alternative to Zendesk and Intercom for teams that want self-hosting + no per-agent seat trap. Distinctive as the OSS challenger with a serious cloud offering. Priced free (community edition, self-hosted) up to $99/user/mo Enterprise Cloud. Popular with agencies, regulated industries, and teams building customer-facing chat into their own products via API.
Live chat + chatbot + ticketing platform positioned as the alternative to Intercom and Zendesk for SMBs and e-commerce. Distinctive for its Lyro AI (built-in resolution bot) at lower tiers than competitors' AI add-ons. Priced $29-$749/mo across four tiers based on conversations. Owned by Polish company Tidio Sp. z o.o. Popular with Shopify e-commerce sellers and small B2B SaaS looking for an Intercom alternative without the price shock.
At a glance
| Chatwoot | Tidio | |
|---|---|---|
| Free plan | Yes | Yes |
| Entry price | $19/mo | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Seat | Per Usage |
| Last verified | July 22, 2026 | July 28, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified July 28, 2026. Tracked daily.