Cognigy vs Crisp — Pricing, Plans, and Verified Costs (2026)
Crisp starts at $48.6/mo. Cognigy uses custom pricing — request a quote to compare.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Cognigy (Per Usage) — Cognigy bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
- Crisp (Flat Rate) — Crisp bills on a fixed plan from $48.6/mo, so the listed price is what you pay regardless of volume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Enterprise conversational AI platform for voice + chat customer engagement. Cognigy.AI is deployed in contact centers to handle voice and chat with autonomous AI agents. Pricing: enterprise-only, reported deals $75K-500K+/year depending on channel and volume. Popular in European enterprises (Lufthansa, Bosch, Toyota) that need multi-language voice + chat support at scale.
French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce.
All plans compared
| Tier role | Plan | Cognigy monthly | Cognigy annual | Crisp monthly | Crisp annual |
|---|---|---|---|---|---|
| Free / starter | — / Free | — | — | Free | Free |
| Entry paid | — / Mini | — | — | $48.6 | $48.6 |
| Mid tier | — / Essentials | — | — | $102.6 | $102.6 |
| Pro / power | — / Plus | — | — | $318.6 | $318.6 |
| Enterprise | Enterprise / — | Custom | Custom | — | — |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Cognigy is worth it if… enterprise contact centers (especially European) that need conversational AI across both voice and chat channels with strong multi-language support. Deals reportedly $75K-500K+/year.
Crisp is worth it if… small businesses and startups (1-30 people) that want live chat + shared inbox + chatbot in one tool — particularly if you're EU-based and value the French-native UX polish. Free tier is usable; Mini covers solo/small; Essentials adds shared inbox and automations; Plus adds AI and MagicReply.
Bottom line: Choose based on how you want to pay — Cognigy is per usage, Crisp is flat rate.
Choose Cognigy over Crisp if…
Choose Cognigy if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Cognigy is built for: enterprise contact centers (especially European) that need conversational AI across both voice and chat channels with strong multi-language support.
- You're building for contact centers.
Choose Crisp if…
- You want fixed-price predictability (flat rate, from $48.6/mo).
- You match the profile Crisp is built for: small businesses and startups (1-30 people) that want live chat + shared inbox + chatbot in one tool — particularly if you're EU-based and value the French-native UX polish.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Cognigy | Crisp | |
|---|---|---|
| Free plan | No | Yes |
| Entry price | Custom | $48.6/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Usage | Flat Rate |
| Last verified | September 20, 2026 | September 18, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 20, 2026. Tracked daily.