Cognigy vs Freshservice — Pricing, Plans, and Verified Costs (2026)
Freshservice starts at $29/mo. Cognigy uses custom pricing — request a quote to compare.
See price history: Cognigy · Freshservice
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Cognigy (Per Usage) — Cognigy bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
- Freshservice (Per Seat) — Freshservice bills on a fixed plan from $29/mo, so the listed price is what you pay regardless of volume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
Enterprise conversational AI platform for voice + chat customer engagement. Cognigy.AI is deployed in contact centers to handle voice and chat with autonomous AI agents. Pricing: enterprise-only, reported deals $75K-500K+/year depending on channel and volume. Popular in European enterprises (Lufthansa, Bosch, Toyota) that need multi-language voice + chat support at scale.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
All plans compared
| Tier role | Plan | Cognigy monthly | Cognigy annual | Freshservice monthly | Freshservice annual |
|---|---|---|---|---|---|
| Entry paid | — / Starter | — | — | $29 | $19 |
| Mid tier | — / Growth | — | — | $74 | $49 |
| Pro / power | — / Pro | — | — | $149 | $99 |
| Enterprise | Enterprise | Custom | Custom | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Cognigy is worth it if… enterprise contact centers (especially European) that need conversational AI across both voice and chat channels with strong multi-language support. Deals reportedly $75K-500K+/year.
Freshservice is worth it if… Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.
Bottom line: Choose based on how you want to pay — Cognigy is per usage, Freshservice is per seat.
Choose Cognigy over Freshservice if…
Choose Cognigy if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Cognigy is built for: enterprise contact centers (especially European) that need conversational AI across both voice and chat channels with strong multi-language support.
- You're building for contact centers.
Choose Freshservice if…
- You want fixed-price predictability (per seat, from $29/mo).
- You match the profile Freshservice is built for: ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Cognigy | Freshservice | |
|---|---|---|
| Free plan | No | No |
| Entry price | Custom | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Per Usage | Per Seat |
| Last verified | September 20, 2026 | September 16, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 20, 2026. Tracked daily.