Crisp vs Decagon — Pricing, Plans, and Verified Costs (2026)
Crisp starts at $48.6/mo. Decagon uses custom pricing — request a quote to compare.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Crisp (Flat Rate) — Crisp bills on a fixed plan from $48.6/mo, so the listed price is what you pay regardless of volume.
- Decagon (Per Usage) — Decagon bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce.
AI-native customer support agent platform. Decagon builds autonomous AI agents for support ops, focused on complex multi-step resolutions. Enterprise-only, all pricing custom-quoted. Reported deals start $100K+/year; well-known customers include Duolingo, Notion, Substack. Raised $131M Series B in 2026.
All plans compared
| Tier role | Plan | Crisp monthly | Crisp annual | Decagon monthly | Decagon annual |
|---|---|---|---|---|---|
| Free / starter | Free / — | Free | Free | — | — |
| Entry paid | Mini / — | $48.6 | $48.6 | — | — |
| Mid tier | Essentials / — | $102.6 | $102.6 | — | — |
| Pro / power | Plus / — | $318.6 | $318.6 | — | — |
| Enterprise | — / Enterprise | — | — | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Crisp is worth it if… small businesses and startups (1-30 people) that want live chat + shared inbox + chatbot in one tool — particularly if you're EU-based and value the French-native UX polish. Free tier is usable; Mini covers solo/small; Essentials adds shared inbox and automations; Plus adds AI and MagicReply.
Decagon is worth it if… Decagon is worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI. Positioning is against Ada and Sierra; Decagon's angle is deep enterprise-workflow integration (Zendesk/Intercom/Salesforce Service Cloud).
Bottom line: Choose based on how you want to pay — Crisp is flat rate, Decagon is per usage.
Choose Crisp over Decagon if…
Choose Crisp if…
- You want fixed-price predictability (flat rate, from $48.6/mo).
- You match the profile Crisp is built for: small businesses and startups (1-30 people) that want live chat + shared inbox + chatbot in one tool — particularly if you're EU-based and value the French-native UX polish.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Decagon if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Decagon is built for: worth engaging with if you're a mid-market or enterprise support org looking to replace tier-1 human agents with autonomous AI.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Crisp | Decagon | |
|---|---|---|
| Free plan | Yes | No |
| Entry price | $48.6/mo | Custom |
| Enterprise available | Yes | Yes |
| Pricing model | Flat Rate | Per Usage |
| Last verified | September 18, 2026 | September 20, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 20, 2026. Tracked daily.