Crisp vs Fin — Pricing, Plans, and Verified Costs (2026)
Crisp starts at $48.6/mo. Fin uses custom pricing — request a quote to compare.
How pricing works
These two tools don't price the same way, so the headline numbers below aren't directly comparable until you plug in your own volume.
- Crisp (Flat Rate) — Crisp bills on a fixed plan from $48.6/mo, so the listed price is what you pay regardless of volume.
- Fin (Per Usage) — Fin bills purely on usage. There is no fixed per-seat fee, so the monthly cost depends entirely on how much you consume.
Per-minute, per-credit and per-token rates exclude any downstream model, speech or telephony costs unless the vendor states otherwise.
French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce.
Intercom's AI customer support agent. Priced separately from Intercom's core plans: $0.99 per resolved conversation (usage-based). Popular with SMBs and mid-market that already use Intercom for messaging and want to add AI autonomous resolution.
All plans compared
| Tier role | Plan | Crisp monthly | Crisp annual | Fin monthly | Fin annual |
|---|---|---|---|---|---|
| Free / starter | Free / — | Free | Free | — | — |
| Entry paid | Mini / Fin AI Agent | $48.6 | $48.6 | $0.99 | $0.99 |
| Mid tier | Essentials / — | $102.6 | $102.6 | — | — |
| Pro / power | Plus / — | $318.6 | $318.6 | — | — |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Crisp is worth it if… small businesses and startups (1-30 people) that want live chat + shared inbox + chatbot in one tool — particularly if you're EU-based and value the French-native UX polish. Free tier is usable; Mini covers solo/small; Essentials adds shared inbox and automations; Plus adds AI and MagicReply.
Fin is worth it if… 99 per resolved conversation). At scale, it's cheaper than salary equivalents; at low volume, it's cheaper than Ada or Decagon (which have $100K+ minimums).
Bottom line: Choose based on how you want to pay — Crisp is flat rate, Fin is per usage.
Choose Crisp over Fin if…
Choose Crisp if…
- You want fixed-price predictability (flat rate, from $48.6/mo).
- You match the profile Crisp is built for: small businesses and startups (1-30 people) that want live chat + shared inbox + chatbot in one tool — particularly if you're EU-based and value the French-native UX polish.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Fin if…
- You want to pay only for actual usage (per usage, custom pricing).
- You match the profile Fin is built for: you already run Intercom and want to plug in an autonomous AI agent priced per resolution ($0.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Crisp | Fin | |
|---|---|---|
| Free plan | Yes | No |
| Entry price | $48.6/mo | Custom |
| Enterprise available | Yes | No |
| Pricing model | Flat Rate | Per Usage |
| Last verified | September 18, 2026 | — |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 18, 2026. Tracked daily.