Crisp vs Freshservice: Pricing Comparison (2026)
Crisp starts at $48.6/mo. Freshservice starts at $29/mo. Freshservice is $19.6/mo cheaper on the entry tier than Crisp.
See price history: Crisp · Freshservice
French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
All plans compared
| # | Plan | Crisp monthly | Crisp annual | Freshservice monthly | Freshservice annual |
|---|---|---|---|---|---|
| 1 | Free / Starter | 0 | 0 | 29 | 19 |
| 2 | Mini / Growth | 48.60 | 48.60 | 74 | 49 |
| 3 | Essentials / Pro | 102.60 | 102.60 | 149 | 99 |
| 4 | Plus / Enterprise | 318.60 | 318.60 | custom | custom |
What each is best for
French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
At a glance
| Crisp | Freshservice | |
|---|---|---|
| Free plan | Yes | — |
| Entry price | $48.6/mo | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Flat Rate | Per Seat |
| Last verified | August 13, 2026 | August 18, 2026 |
| Full pricing | View full pricing | View full pricing |
Pricing last verified August 18, 2026. Tracked daily.