Crisp vs Freshservice — Pricing, Plans, and Verified Costs (2026)
Crisp starts at $48.6/mo. Freshservice starts at $29/mo. Freshservice is $19.6/mo cheaper on the entry tier than Crisp.
See price history: Crisp · Freshservice
French all-in-one customer messaging platform (live chat + shared inbox + knowledge base). Positioned as the alternative to Intercom at roughly 1/10th the price. Distinctive for its "lifetime deal" mentality — flat pricing per workspace, not per contact or per seat, which lets fast-growing SMBs avoid the Intercom scaling trap. Priced $0-$95/mo per workspace. Popular with SMBs and European e-commerce.
Freshservice is Freshworks' IT service management platform (ITSM/ITOM/ITAM/ESM). Starter $19/agent/mo annual; Growth $49; Pro $99; Enterprise custom. Freddy AI Copilot available as $29/agent/mo add-on. 14-day trial.
All plans compared
| Tier role | Plan | Crisp monthly | Crisp annual | Freshservice monthly | Freshservice annual |
|---|---|---|---|---|---|
| Free / starter | Free / — | Free | Free | — | — |
| Entry paid | Mini / Starter | $48.6 | $48.6 | $29 | $19 |
| Mid tier | Essentials / Growth | $102.6 | $102.6 | $59 | $49 |
| Pro / power | Plus / Pro | $318.6 | $318.6 | $119 | $99 |
| Enterprise | — / Enterprise | — | — | Custom | Custom |
Tier names differ across vendors. Rows are aligned by tier role, not name. Full tier structures on each tool's page.
What each is best for
Crisp is worth it if… small businesses and startups (1-30 people) that want live chat + shared inbox + chatbot in one tool — particularly if you're EU-based and value the French-native UX polish. Free tier is usable; Mini covers solo/small; Essentials adds shared inbox and automations; Plus adds AI and MagicReply.
Freshservice is worth it if… Freshservice is ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift. Best if consolidating from spreadsheets or Jira Service Management.
Bottom line: Choose based on how you want to pay — Crisp is flat rate, Freshservice is per seat.
Choose Crisp over Freshservice if…
Choose Crisp if…
- You want fixed-price predictability (flat rate, from $48.6/mo).
- You match the profile Crisp is built for: small businesses and startups (1-30 people) that want live chat + shared inbox + chatbot in one tool — particularly if you're EU-based and value the French-native UX polish.
- You need a general-purpose customer support option rather than a vertical-specific one.
Choose Freshservice if…
- You want fixed-price predictability (per seat, from $29/mo).
- You match the profile Freshservice is built for: ideal for mid-market IT teams who want modern ITSM without ServiceNow's procurement lift.
- You need a general-purpose customer support option rather than a vertical-specific one.
At a glance
| Crisp | Freshservice | |
|---|---|---|
| Free plan | Yes | No |
| Entry price | $48.6/mo | $29/mo |
| Enterprise available | Yes | Yes |
| Pricing model | Flat Rate | Per Seat |
| Verification | Pricing under review | Pricing under review |
| Full pricing | View full pricing | View full pricing |
Pricing last verified September 28, 2026. Tracked daily.
Frequently asked questions
See other alternatives in Customer Support
Explore more alternatives
Common questions about Crisp and Freshservice
- How much does Crisp cost in 2026?
- Does Crisp have a free plan?
- How often does Crisp change prices?
- What are the best Crisp alternatives in 2026?
- How much does Freshservice cost in 2026?
- Does Freshservice have a free plan?
- How often does Freshservice change prices?
- What are the best Freshservice alternatives in 2026?